On 12/04 I approached Airtel Relationship Centre at Old Bus Stand, Anantnag, J&K to convert my Airtel Postpaid Connection (9906664848) to Prepaid. The person sitting behind the counter asked for proof of identification and I duly provided him a xerox copy of my official I-Card.
However he refused to entertain the same without giving any concrete reason. I insisted that he should accept my I-Card as proof as the Postpaid Connection had been issued to me on the basis of I-Card! However he got furious and said that it was not acceptable to him and that was it! I told him that instead of losing cool he ought to educate me about the reasons for the non-acceptance of a valid I-Card as proof and that I would escalate the matter to higher authorities but he boldly told me to do whatever I can. I called Airtel Cutomer Care and lodged a complaint. I was assured about action by 16th and was given complaint no. 31815458. However no action has been initiated so far for whatever reasons. I contacted the Customer Care several times but every time I am given a new compl aint no. ans assured of action but of no avail.
This reflects badly on the Customer Care that Airtel boasts of.
Regards
Tariq Ali
Srinagar, J&K
0 comments