Hi
I am Rajiv Kumar R/O 96 New Dashmesh Nagar Jalandhar Punjab. I connected airtel landline and internet connection in january. my no. is 01814622916. In june i requested to airtel t disconnect my phone because i have to go abroad for six months but someone from customer care suggested me not to dsconnec it and change it in voice plan which was 180 per months. In october they changed my plan 349 per months without intimating me. On 5th March i came back from australia and called to airtel for internet connection on the same number and asked for why they changed my plan. Afte this they said to me to give Rs.200 refund in next bill and give me the date 15 March at 11:40 to continue my intenet connection. On 15/3 i got a call from Mr. Raj Kumar Sharma, sr. officer sales mob no. 9876032853, that they need any id of me and i said to him to come home and take it. In the evening he told me about a new bundle plan and said that connection will available next day and disconnect my previous plan. I agreed but after three days he was unable to provide me new connection and i called to customer care to cancel my order (CEF No.657024) and as well as to disconnect my prevoius no.01814622916 (ref no. 1399764). On the same day at 9:15pm he came and provided me a new connection on my mother smt Krishna Devi's name (01814628542). From then I requested several times to disconnect the previous no. 01814622916 but there is no response from your company. the cutomer care attend my call and give me everytime a new ref no and say to me within seven days your connection will be disconnected but situation is still same. I am getting bills without giving me refund of Rs.200. Ref nos. are 14388807, 1457335 and on 07/05 miss Aarti attended my call and she gave me another ref no. 200294629 and dissconnected the phone without listen to me fully. Now I want to dissconnect my both nos. and 01814622916 and 01814628542. IFf these nos. will not disconnected within seven days then i'll go to consumer court.
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