Here you go...
Name of the person who is commiting to me as changed. But the end result remains the same. I am not seeing anybody acted on this is so far. Its been six days (4 business days) since you committed but i dint get any cheque yet
I am going to copy paste the conversation in Customer complaints
Regards,
&&&&&&&&-,
This is in reference to your below email.
Please accept our sincere apologies for inconvenience caused to you due to delay in resolving the issue.
Sir, we would like to apprise you that we have investigated the matter internally and got the data base rectified, since the plan INR 500 was updated with us erroneously and now we got the data base rectified and refund you the excess amount which we have charged.
Inconvenience caused is deeply regretted.
Anticipating your patience and kind understanding in this regards.
Kindly let us know if you required any further assistance.
Thanks & Warm Regards,
Bhupesh Girotra
International Operations
On Fri, Dec 2 at 10:15 AM, rajesh p
Hi Bhupesh,
Thanks for your constant follow up.. my worry is.. no one address the below mail. you know what your executive in airport swipped my credit card and told about flat rent then i walked off saying i dont need the plan and i told her to credit the money back.. She said its blocked for 15 days i was still fine with that. Later she came to security clearance place and called to inform that she can provide Rs. 50 per day rent and the usage charge. However to my surprise i got the this bill, when i called the call centre no one was ready to understand.
You tell me what to do...
Regards,
Rajesh P
On Tue, Nov 1 at 7:56 PM, rajesh p
Team,
Am concerned about the bill. I reached the call centre and explained the query that i am billed more that what i am used, You have billed Rs 500 flat rent however when i signed i agreed for Rs.50 rent per day. Can one of you help me on this.
Regards,
Rajesh P
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected]
Date: Thu, 1 Dec 17:55:55 053
Subject: Re: Bill For Matrix Account - Account Code 472167
To:
CC: [email protected]; [email protected]
Dear Mr. Rajesh,
Continuing to the below email.
Sir, we would like to apprise you we have issued a cheque (chq no. ) for the amount INR 236.50, you will be received the same within 2-3 working days at your below mentioned address:
Address:
Please find attached the account ledger herewith for your reference. I would request you to kindly acknowledge us if you received the same.
Anticipating your patience and kind understanding.
Kindly let us know if you required any further assistance/feedback.
Thanks & Warm Regards,
Bhupesh Girotra
Nodal Help Desk
Matrix Cellular International Services Pvt. Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi-110030
Tel: 011-26800000
On Thu, Dec 1 at 11:10 AM, Bhupesh Girotra wrote:
Dear Mr. Rajesh,
This is in reference to your below email.
We truly apologize for the inconvenience caused to you due to shoddy follow up with us. We have taken your valuable feedback towards our customer service and will surely share with the respective team to ensure no such inadvertent responses are repeated with our esteemed customers in future.
We would like to apprise you that we have raised the credit note of INR 236.50 (extra rental charged) on your Matrix account. Please be assured that the cheque will be dispatched to you today itself and you will received the same within 2-3 working days.
Please find attached the account ledger herewith for you reference.
Anticipating your patience and kind understanding in this regards.
Kindly let us know if you required any further assistance.
Thanks & Warm Regards,
Bhupesh Girotra
Nodal Help Desk
Matrix Cellular International Services Pvt. Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi-110030
Tel: 011-26800000
On Thu, Dec 1 at 4:33 AM, rajesh p
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