Mobile GPRS DOWN LOAD
Automatic download happened

Dear Sir,

Ref: Account No : 1.10289205 [REF:530775760152]

I have taken Vodafone mobile connection on07.10.2008 in name of P. Anitha

Mobile No.9047031345.

Till last month (Nobvember) I have no issues with billing and my

payments.

But in the month of Bill period of (01.11.2010 to 30.11.2010) November- 2010

I have got bill amount Rs.10142.24.00, it was unimaginable for me. (Among

this Rs.9387.05 is for GPRS usage)

I have already made payment Rs.2000.00

And my credit limit was Rs.2500.00 only up to the month of October, and

then it was increased to Rs. 4500.00 with out my request.

In previous months, when ever I am crossing the credit limit, I have

informed and my outgoing facility was barred until the payment was made.

Countinuation with your mail, we like to have a clarification about credit limit, in earlier months whenever I had crossed my credit limit I have informed and my outgoing facility was barred-stopped- until my payment was made.

Why it was not done now?

When I was looking my itemized bill statement for the month of October,

I shocked about there was the so much of usage shown for GPRS download.

GPRS usage shown as 1877410 kb

In the month of November, I never used so much of internet usage, I am

having internet facility in my home and as well as in office.

Hence I request you to review my bill once again and discount GPRS download

which was shown in bulk and revise my bill amount.

And also we like to have a clarification about credit limit, in earlier months whenever I had crossed my credit limit I have informed and my outgoing facility was barred-stopped- until my payment was made.

Now why did not stop my GPRS facility when my bill amount was went beyond my credit limit that is Rs.2500.00.

I couldn't pay that much amount and I am not in the situation to pay Rs.9500.00, why you people did not informed me about there is a unlimited downloading happening and it leads to huge bill amount, this is the way you are insisting the Customer, and I never used this much gprs or any of your service, even I am not downloaded or uploaded any content for huge.

I am sure that I will go to consumer court and fight for the solution, even if it was happened with my sim card, why don't you stopped when it was went beyond my credit limit.

Thanks

Venkatachalam

Mobile:9047031345

9952190593