Dear Customer Forum,
I recently shifted to Delhi from Bangalore and hence purchased a new sim of Vodafone from "Amarjeet Communication Center, 20/6, Adchinni, Sri Aurobindo Marg, New Delhi-110017" on 19th June. All the documents (Photo copy of Passport, Voter Id Card and two photographs) asked by the vendor has been duly submitted by me and i was assured that the sim will be activated in one hour and as promised the sim was activated after one hour. For two days it worked fine and after that Vodafone deactivated by caller identity service, i enquired about the same from the Amarjeet Communication Center and they responded that the documents have been submitted to the vendor and the problem will be resolved next day. Next day problem was not resolved rather i was unable to send messages and was unable to call anybody from my sim. I was again falsely assured by the Amarjeet Communication Center that the problem will be resolved soon. I was also told by the Amarjeet Communication Center that the dosuments have been given to Vodafone on 21st June.
.I was repeatedly told by Amarjeet Communication Center that the documents have been submitted to a Vodafone executive (Name: Rajeev, Mob:8447336325) and he has not done the activation yet.
As a customer i am suffering from the inefficiency of Vodafone and to an extent from the Amarjeet Communication Center.
As of now my mobile phone is of no use and i am spending extra money from my pocket to call. I am also not able to call back to missed calls as caller identity service has been deactivated, due to which i have missed certain important information and oppurtunities.
As necessity of mobile phones is unquestionable, i reuqest you to take action against the service provider.
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