Dear Sir,
I got a connection from Airtel on 31/8/09 purchasing the SIM from Airtel Shop in Deoghar, Jharkand. The SIM No. was 89915211000055705444 bearing the Airtel number was 9939979098. Call Centre informed me through email on 3/1 that the mobile number 9939979098 had been permanently deactivated due to Address Verification formalities, with effect from 09/12. Last outgoing call on 30/12/10 at 8:15pm, call duration was 1min 50 sec. After permanent deactivation of Airtel number 9939979098 I recharged the mobile 3 times. Amounts were Rs 399. The recharge dates were 22/12/10, 17/12/10, and 10/12/10.
How was it possible? Is not a miracle?
After 4 four months i.e. on 3/5, Customer Service informed me through email that the Airtel number 9939979098 was permanently deactivated from their network with effect from 31/12. The number was so deleted in the light of accomplishment of Project Re-verification which was mandated by Department of Telecommunication regarding re-documentation and sanitization of the Subscriber Base. I had deposited necessary documents for re-verification whose C.A.F. number 6124208 when I received SMS for the first time on 20/12/10. I have informed my problem to the Chairman of TRAI (Ref: 325-1/CA/Vol. II) and to the Chairman TC and Secretary (T) of DoT (Docket Number. DOTEL/P/00089).
But I would like to mention here that I had sent 16 emails to “Three Tier Institutionalized Grievances Redressal Mechanism”. Amongst these, 8 emails to the C.C of dated 3/1, 4/1, 5/1, 7/1, 9/1, 10/1, 11/1 and 12/1 and 4 emails to the Nodal Officer of dated 13/1/1, 19/1, 20/1 and 27/1 and 4 emails to the Appellate Authority of dated 24/1, 25/1, 4/2 and 11/2. Amongst 16 emails I received one official emails against my email 3/1 and an unofficial email (i.e. junk mail) against my email 12/1. In junk email there was no sender’s name. I received auto-generated Acknowledgement mail against my all emails mentioned above. It means that all the emails were successfully delivered.
I request you to kindly help me to activate my Airtel number 9939979098 using the Cancelled/Enrollment/Old (SIM No. was 89915211000055705444) SIM.
Thanks & regards
Arun Kumar Roy
Deoghar, Jharkhand.
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