Nokia
Complaint for poor service at nokia care center, sec 22-C, chandigarh

Dear sir/madam,

I want you to repair my recently purchased mobile phone (Nokia C3-01 with serial no. 357019045780144 mobile phone). If it was not repairable then replace it and this is your responsibility as it is under warranty (purchased about 2 month back). I got two Job sheets no. 109433527/110820/66 and 109433527/110820/78 at Nokia care, Sec-22 C, Chandigarh. Case ID is 1-11816676889 at nokia care web site.

Here I want to inform you that this is my work cellphone and I am working in an airconditioned office and always leave my phone after working hours at my office so the excuse that the engineer is giving that there is moisture in circuit plate there is absolutly no chance of that.

I also want to inform you that the Nokia care people first returned the mobile and said that it is working fine now, when I checked the camera of my mobile it was not functional which I was informed the Nokia care people, this problem was the main problem along with software hanging problem which i written from my side. The engineer again checked the mobile and said another problem that there is moisture in phone and it could not be repaired by him and the nokia care people prepared a new job card (109433527/110820/78) from themself and asked me to give receving.

Here I want to know that:

1.why they earlier said after dignosis that it is only software problem and after repairing they tried to return it as the mobile is working fine if there was a problem? (Problem is observed by my self at the time of return)

2.Why the engineer earlier not dignosed the problem which is observed by him at second time?

3.Why he is saying after their second time dignosis that there is moisture on the plate as there is absolutly no chance of it? (mobile has been neither wet or kept in moist environment i e: Pocket or outside).

4.Why they prepaired another job card for the same problem?

I am very disappointed with the service as well as very much unsatisfied also. Please solve this issue as soon as possible.

Thanks

Hariom

Contact nos. 9316880825,

9888209902