On October 27, my Nokia handset E52 became dead while charging. I immediately went to Nokia Priority Centre in R.T NAGAR as the purchase was made less than a year ago & was under warranty period. I was directed to the Nokia Care Center at R.T.NAGAR. As communicated by the Nokia Care centre (SHILAK Inc), the phone was registered under physical damaged & the reason given was circuit "Board Bended". Hence it can’t be repaired under Warranty & declared warranty void. Iwas inforemed that the estimate cost & damage would be informed by 2-3 hours. However after followup I was informed that 2-3 components of the circuit board had damaged & it would cost Rs 3000/- (min) for the hardware replacement and will take 10 working days. I sought clarrification from them as to how would a circuit board bend inside a phone & reported as physical damage (to ensure Warranty voidness), for which no satisfactory response was given. As the damage is for the components of the circuit board which happened while charging the phone instrument & that the phone was under warranty period, I see this as cheating on part of the Nokia Customer care to make the customer pay for their costs.
I am surprised that Global Giant like NOKIA has appointed such customer care centre which is customer unfriendly & tarnishes the image of the organisation.
I hope to see a response if the organisation believes in ETHICAL PRACTICES.
VIVEK SHETTY
9945181920
Bangalore.
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