To
The Care Manager,
Nokia India Pvt. Ltd,
SP Infocity,
Industrial Plot #243,
Udyog Vihar, Phase I,
Dundahera, Gurgaon-12
Haryana, India.
Dear Sir,
Sub: NOKIA HANDSET COMPLAINT Reg. Model No- X3.
Iam K.Unnikrishnan, working in Instrumentation Ltd, Kanjikode (Govt. Of India Enterprise). I have purchased a Hand Set from your Nokia Dealer Palakkad, Kerala on 16-08-10 worth Rs. 7100/. After two months I found some problem in clarity wise while in-coming calls. I approached your Authorized Service Centre and I registered my complaint on 19-02-11. After servicing they returned the set on 01-03-11, but i was not satisfied after the service. Ofcourse I was using the same hand set. Again the same problem arised and again I approached the dealer on 16th April. They have done some repair/service and returned my set. At that time also the problem was not fully rectified. I have mentioned my complaint in the hand book of in the service centre on the same day. From to-day (09-08) the hand set is suddenly stucked/hanged. Now my handset is handed over to Nokia Care and the job sheet number is 382465550/110809/73. I found different types of complaints in new modelhand set (Latest Model) within the Guarantee period. I suspect some major manufacturing defect in my hand set. Being Iam a middle class family member i have purchsed this model worth Rs.7100/- which is higher than other manufacturers, because Nokia is very familiar in Hand set mfgs. I hereby request your goodself please to solve this problem permanently by replacing the set at the earliest.
Thanking you, I remain
Yours Faithfully,
(K.UNNIKRISHNAN)
'Kannampariyarath House'
Ullas Nagar, Chedayankalai,
Kanjikode (west)-678 623
Palakkad-kerala
cell no.9400469897
c.c to Nokia Care, Palakkad
KANJIKODE
09-08
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