To,
Senior Manager
Nokia Care
Subject-Regarding poor service of handset &service provided by Nokia care service centre
Sir,
This is inform you that my handset NOKIA N 85, IMEI No-356376022649036 repeatedly giving problems. It was purchased on 15th may and in this duration set visited 4 times Nokia service centre. Last time I submitted my handset on 25th jan in Nokia care “Rooprang Telecom, Patna”.My upper keypad was not working properly and incoming audio was not proper. After 15 days on 9th feb when i have gone to nokia service centre to collect my handset with confirmation on phone that my set is ready i found my set was having same problem and in very poor condition. Its upper keypad body was broken and full of dust inside the screen. After complaining service centre told that you have to resubmit it for 15-20days more. For your kind attention service centre staff have not talked properly and they behaved very rudely with customer. What the hell is this? I have purchased this costly handset and facing problem with set, roaming around the service centres and facing the rude behaviour of nokia care staffs. I am not staying at 1 place due 2 my job and its very difficult to visit repeatedly after 15-20days.
I would like to ask 1 question “Why do people purchase Nokia handset at high price whereas same features are available in non-branded or other branded sets at low price? ”As i think its the believe in Nokia brand handset and the service provided by Nokia. I m very sorry to say that both things are vanishing day by day.
I am hoping reasonable action as earliest. Otherwise i have to take hard steps and i have 2 knock consumer courts.
SAURABH KUMAR
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