Dear Sir/Madam,
I have purchased a prepaid SIM from Bira Communication and got activated it on 13.02.2010 followed by submitting documents of POA (Electricity Bill) and POI (DL) on next day. I don't know why but I came to know latter that the SIM was not in my name. I was ready to submit the document agin but the AIRCEL is not is receiving it I afraid that of loosing the connection.
Seondly, I have requested for MNP for changing my operator to Vodafone on 24.01.2011 but vodafone has informed me that AIRCEL has rejected the proposal for outstanding dues aginst my number 9853054321 which is not at all true as it is a prepaid sim and having a balance of Rs270/- at present. Again the I don't have incoming facility for about two months and only enjoying outgoing facility.
To solve these two issues I have lodged several complaints with AIRCEL customer care, Nodal Officers and have been to AIRCEL store but all in vain. Even AIRCEL customer care executive has told me that I can't go to legal forum as the SIM is not in my name.
Please help me.
Again let me know how the GOI/TRAI is checking the genuineness of grounds of rejection of MN proposal by a service provider company? Now I am making my mind
Yours sincerly
[email protected]
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