Hi,
This is not an email to complain about anything or to lament the customer service or rather the lack of it. We are already way past that stage.
Rather this is a warning to Airtle to remove their equipment form my premises within 24 hours or I shall dispose of it along with the daily trash that gets thrown out of my house, because that is exactly the sort of treatment that it deserves.
Let me start from the beginning though, just to put things in perspective.
I am a subscriber of Airtel's broadband and landline service with A/C no. 11193550 and phone no. 0124-4067790.
For starters I never received the bill for the monthly period ending November 16. Sometime in the last week of November I get a call from Airtle on my landline inquiring if I have made the payment! I inform them that I have not received any bill and proceed to give the executive my email address as well so that they can email me the bill as well to enable me to pay it on time. After that I keep waiting for the bill to arrive either through email or through courier but neither happens.
The next in the series of incidents is that my connection stops working sometime on the 19th of December. I am out of town from the 20th of December to 2nd January and have no clue what's happening till the time I return. Apparently Airtel very conveniently levies a late charge and delivers the bill for the period ending December 16 at my residence on the 21st of December!
I called Airtel customer care on 2nd January to inform them of the chain of events and the problem and the call center executive sounds as if he couldn't care less, I ask to be connected to a manager. The manager assures me that he has restored my broadband line and my phone connection should be restored within 4 hours - the request number given to me is 3000512. To my extreme surprise and displeasure, nothing has been restored and I keep waiting for a miracle to happen, thank God I didn't drop the payment cheque that I had already written out!
I called Airtel again today - January 7 - not once but twice to apprise them of the situation, both times requesting them to connect me to their manager as the call center executives simply have no clue how to handle customers, especially customers who are extremely irritated and unhappy.
Both times I was asked to give numerous details about my subscription and then after that I was asked to hold the line so that they could connect me to the manager. Despite holding for more than 10 minutes on each call, nothing happened and I was disconnected after the extremely long hold period.
After this sort of treatment I have already gone in for another service provider and I am writing this email to warn you. As I said earlier if you don't remove your equipment within 24 hours, don't expect it to be in my house after that and it is needless to say that do not expect me to pay a single penny to you as well. Be thankful that I don't have the liberty of time and effort to drag you to consumer court - otherwise I would have loved to do that.
My advice to anyone thinking of Airtel Broadband - stay away, I think the local 'bhaaji' waala on the street can offer you better service.
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Cheers,
Sumit
Ph. 91-9873700175
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