Hi,
I had taken Vodafone Mobile connect plan of Rs. 99/month that gives 2 GB of free usage data.
When my bill arrived, I had two components showing VF Mobile Connect and Vodafone live! with charges of 287 Rs. and 600 Rs. respectively.
The charges against VF Mobile Connect were discounted. However, the charges against Vodafone Live were levied.
When I logged a complaint with them, they responded that they are two different service points hence they are charged separately.
Request # 1107849920
I tried to understand the difference to which the customer care executive responded that VF mobile connect is advanced service and Vodafone live is a basic service. Even, if the customer has subscribed to advanced services, he will be charged if he uses the basic services for browsing purpose.
This is fooling with customer knowledge as I don't have technical knowledge. Basic services should not be charged if I have subscribed for the Advanced plan.
The wrong charging has gone beyond 1, 000/- Rs. in just two months.
I need my refund as this is a case of cheating the customer and fooling me due to lack of technical knowledge.
Regards,
Apurva Doshi
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