Dear sir,
i contacted coustmer care executive on 3rd dec for enquiry of roaming plans with these mobile nos (9415441845, 8005458282, 9415718126), i told the coustmercare executive that i have to go delhi on 4th dec delhi telecom is M.T.N.L., if i recharge the roaming plan of 150, it will work there? they replied with yes .i were not satisfied cause there is MTNL ..not BSNL... i confirmed the information 7-9times from these mobile no (9415441845, 8005458282, 9415718126)... after satisfied i recharged the voucher of 150 roamplan at 3rd dec at 9.20pm around.
when i visited delhi... it doesnot work there due to wrong information provided to me..and i got a loss of 150 rs voucher, when i asked to refund it they refused... while i comlained for my balanced based tarriff.
i complained regarding this to bsnl costmercare with complain id A04UE302878, l21ue300021, and so on... all the time the problem is not resolved... my call plan was per sec but still the balance is above 5000 so the plan should be balance based tariff... i called again they said for recharge with 42rs sothat the balanced based tariff may work... i recharged just now of 42 but still the balanced based tariff not work... when i contacted to coustmercare executive they said u have to recharge with 37rs agian...
each time i call the coustmercare executive and they give the information differnet each time...
still the 3g network is not receiving on my cell i complained around 10 times from mobile 8005458282.they activate vas service automatically...
i called from 8005458282 to HCL toll free no 18601801425 on 4th dec 5pm... the balance of 7rs is deactivated...
still i am bsnl cousmer since last 10 year... i dont want to switch another operator... but i wanna know how and when my problems will be resolved???
now kindly refund the balance of 150 (roaming plan due to wrong information provided) and 42rs tooo and convert the plan into balanced based tariff on 9415441845
regards,
surendra babu mishra
128/28 d kidwai nagar
kanpur
208011
mob- 9415441845
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