Complaint / review / scam report
Regarding STD and ISD Services


I given a request for Port In to Airtel which has been happened successfully on Sunday 13 Jan 12 at around 1 AM. I was very happy at I got good service but next day on Sunday morning at around 10 am when I tried to call STD number I got to know that on my connection STD and ISD facility hasn't activated. Then I called Airtel Customer Care number (121) at around 11:30 am (not sure exact time) then call center executive told me that this will take 4 hrs to activate STD and Basic ISD services. When I checked in the evening still it hasn't activated and then again I called to Airtel customer care on 121 and I got same answer. I wait for whole night and then on Monday 14 Jan 13 at around 10:45 am and submitted change request form at Airtel Gallary in Aundh Pune branch as while port in Airtel has done typo error in my first name instead of Shashank they have entered my name as Sushant hence for this also I need to go and submit a new form and also valid proof along with which is really a stupid thing as already I given all the required documents while taking the connection at the time also I told them to activate STD and ISD services and then they told it will take 4 hrs.

I raised a SR (48150462) also from My Airtel site. Today (14 Jan 12) around 1 pm I got the message as your STD and National Roaming services activated but it hasn't and then again I called customer care on 198 and I got to know that there is some site up gradation is going on so kindly contact after 2 hrs when I called in the evening around 7:15 pm on 198 the customer service has told me since your ISD service hasn't activated your STD is also not working once we activate your ISD service automatically STD service will be activated. Now at 9:15 I got the message from AZ-AIRCCM saying that your ISD services has been activated.

But still neither I am able to do STD nor ISD. Don't know whom to told and whom should I contact. Basically I have taken a plan STD 399 Plan in which I am getting free 500 local and 500 STD min free so it's common sense that if any customer is taking STD plan so the concern person is more need a STD call more over the basic part is the STD and National Roaming should be a default facility which should be come with activation. For ISD, I can understand there is special activation required.

Hope I will get proper help and my issue gets resolved.
Author: shashank.mande

Offender: Airtel

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications


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