Respected Sir,
Following are the details of correspondence, or details of mails i raised to Aircel Nodal Officer/Appellate Authority, which till now had not been address.
Since my Aircel Number is business number, so i have to use.
I am in great quandary of choosing a operator, who is not at all responding to customer’s complaint even.
I look forward to hear from you soon.
Regards
Navdeep Chopra
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From: The Catalysors
Date: Thu, Sep 8 at 2:57 PM
Subject: Re: Aircel Mobile 9803002626
To: [email protected]
Cc: [email protected]
Third Notice / Mail
Revered Mr. Makkar,
The following mails are for your reference, and necessary perusal.
Kind Attn. Mr. Sandhu
Apropos, to my following mails, I am yet to seek justice/ revert from your side.
Please note, lodging my compliant is my right, and in case I don't gets settlements from your office, in that case, I have to explore the possibilities of visiting Consumer court, which the market may en-cash otherwise too, if you loose the case (I am sure of winning the case, because, in one specific case, where my Hyderabad based customer, can also give undertaking that through out the day, they had been calling me, and computer was giving signal of switched off, whereas I had made few calls from this number during period in question, thereby causing me financial loss of Rs. 25000/-).
Beside this there may be many more incidents on which I may have lost the business deal, just because they were unable to reach me.
Since, I am your esteemed customer and would like to amicably resolve the matter; and for this reason, look forward to get a reply from your side, at the earliest.
Regards
Navdeep Chopra
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From: Punjab - Nodal (E)
Date: Thu, Aug 25 at 4:25 PM
Subject: Ack: Re: Aircel Mobile 9803002626
To: [email protected]
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.
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From: The Catalysors
Date: Thu, Aug 25 at 3:41 PM
Subject: Re: Aircel Mobile 9803002626
To: [email protected]
Dear Mr Sandhu,
Further to my following mail, I regret to state that instead of getting mail from your office, I had started receiving number of calls from Aircel various deptt/persons, who had been come up with their own questions :
1.Where is my office, and when loss of signal take place, while sitting in office
My question to that gentleman is if I have to be office only, then why should i go for Mobile, why not a land line number.
I have specifically stated that loss of signal take place whenever, i am calling, and this calling will be while i am in market, in some body's office, now to give sketch/location map etc of each locality may be very difficult for me to state, or before calling any body look for your best place to call.
2 When i had got TATA DOCOMO network
My reply is it is always.
3. When my customer say it is switched off...!!!
On this saturday, it self, some of my customer FROM Hyderabad, he had been calling me through out day, but could not get me despite his best efforts, and in this process i incurred a loss of Rs. 25000/- as one inquiry had slipped from me just because of this lapse.
I FAIL TO UNDERSTAND WHY ALL THESE PEOPLE ARE MAKING MOCKERY OF IT??? WHEN EVERYBODY IN YOUR SYSTEM DO KNOW THAT YOU ARE USING TATA DOCOMO NETWORK, THEN WHY THESE SILLY QUESTIONS, AND WHEN ALL KNOWS THAT CALL LOST IS COMMON AFFAIR, THEN INSTEAD OF UNDERSTANDING THE PROBLEM OF YOUR CUSTOMER, WHY THEY ARE DEVIATING FROM TOPIC, AND CONFUSING THE CLIENT.
Kindly look into the same, and I should not get any call in future till very urgent, in this connection. Whatever, the communication may be it is better, it should be through mail only
I look for hearing from your office at earliest
Navdeep
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From: The Catalysors
Date: Mon, Aug 22 at 3:27 PM
Subject: Aircel Mobile 9803002626
To: [email protected]
Dear Mr Satbir Sandhu
I got an Aircel Mobile connection (9803002626) some time in middle of Nov'10, with an assurance from marketing team, that Aircel is offering free Roaming to north India corridor, minus Haryana, which will be starting wef Jan01.
Since I am at most of times in roaming to Haryana only, but still I thought of obliging the sales team, as Aircel, appeared to be new entrants, hence, I can get better bargain.
However, to my great dismay, what to talk of free roaming till now, I found lot of discrepancies in the bill raised on me. At all the times, whenever, a invoice is raised, I have to call your executive for the discrepancies in bill, seek for waiver and settle the account.
Following are some of problems faced by me from Aircel network and billings;-
1) Since, they are using Tata DOCOMO’s network, hence, call dropping is very common. Whenever, I call any of my customer, call get disconnected, very soon, hence, again a new call, again loss of time on reviving the last topic, hence loss of time and money for me.
2) Whenever, any body call at my mobile, the computer says it is “SWITCHED OFF”, only after repeated attempts, or whenever there is no traffic congestion, the call is connected. After every miss call, I get a message; hence, I have to call back the caller, again loss of money and time.
3) To add more, this time, when I had paid in advance for unbilled amount too along with last bill’s payment, my calls were barred from 9th of Aug’11, for a meager amount of Rs. 176/-, (though major amount of bill was paid in advance), and this was also delayed because of non-availability of any of your executive for settlements.
4) While on road/moving, network is hardly available, hence, I have to make calls from other hand phone (Airtel this number I am holding since 2003 without any problem), which causes revenue loss for not only your company, but to me also because, my plan permits me to make more free calls, which are very rarely utilised
Before, bringing all these points to you, I had been discussing the issues with your various executives, to resolve the issue amicably, but regret, since last 3 months, it do appears till I don’t raise my voice (which again is loss for my precious time), there is no body to think for customer as well.
Vide this mail, I most humbly request you to please do the needful to me so that I can remain to be your company’s customer in future too.
Navdeep Chopra
The Catalysors
98030 02626
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