Hi,
This is in regards to my cell phone (cell number: 9632722004) 3G charges. When
I enabled the 3G services (Rs.100 for 100 MB) on the phone in the last week of Feb. At the time of activation, I was told that when I cross 80% usage, I will get auto notification so that I can change my plan if I need to. However, I got one notification on 14th March saying that my usage is 0MB. The only other
notification I got was on 23rd March that my bill has crossed the limit to Rs.
5000 and if I dont pay charges immediately, my services will be disconnected.
Then I called up the customer service and asked the reason which they were unable to explain. I disconnected the 3G services immediately.
There was a lapse from Airtel in sending me the notification on usage due to
which I kept on using the 3G services without knowing what charges I am actually
incurring.
Upon raising several complaints with the customer service (complaint ref number: 849922418) and talking to several supervisors they are only referring to the billing details and have rejected my plea to reconsider this request where it was not my fault. If I were aware, I would have either changed the plan at the right time or disconnected the services... but that was too late as the charges came to enormous amount. I am forced to pay Rs. 5000 as value added services as opposed to just Rs. 100 or their unlimited plan which is around Rs. 675.
Please help in getting this resolved.
Thank You
Sandeep Kumar
91 9632722004
0 comments