Respected Sir/Ma'm
I am Nishant Potdar, customer of Airtel and my mobile no. is 9892027935. Due to cheap performance of Airtel I wanted to port out to Idea Cellular. For that I have been completed all the formalities on 21st January at Idea Cellular Gallery, Bhandup (W) Mumbai78. Till date my sim card is not port in into Idea, After taking lots of followup form Idea and from Airtel I came to know that this is technical issue from Airtel.
before 1 week Airtel guy mail me to resubmit all the required documents at gallery and I've done the same. now there are telling me to again visit to Idea gallery for Port IN procedure. I'm ready fed up with airtel.
Please resolve my issue at the earliest. Here I am also attaching all conversation held with Airtel for your kind consideration. Please go through it.
Thanks,
Nishant Potdar
Mail Conversation:
from Nishant Potdar
sender-time Sent at 2:41 PM (GMT 05:30). Current time there: 3:00 PM. ✆
to [email protected]
cc Telecom Regulatory Authority of India
date Fri, Feb 18 at 2:41 PM
subject Re: NUMBER PORTABILITY [|BAL|9892027935|180220119261|]
mailed-by gmail.com
hide details 2:41 PM (18 minutes ago)
I already filled the form for Port in into Idea and paid Rs.19/- to obtain new sim card from Idea cellular on 21-01-11, then let me know why should I pay once again to new service provider when I already done the same procedure before. This issue is from your side, so whatever expenses will occur you'll have to bear.
- Hide quoted text -
On Fri, Feb 18 at 2:27 PM, wrote:
Dear Nishant Potdar,
We understand from your previous interaction regarding the unable to port out to idea for your airtel mobile number 9892027935.
We completely understand your concern and sincerely apologize for any difficulty caused to you.
At airtel, we value our customers and regret their concerns. However, we assure you that, we shall take all necessary actions to ensure that the same is not repeated.
We regret to inform you that the UPC code has been expired since you have send the request on 21-01-11.
Hence, we request you to once again send the MNP request to initiate further action in porting out.
For your reference, the MNP procedure is mentioned below:
¿ Generate Unique Porting code (UPC) by Sending PORT < Space> and your and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.
¿ Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.
¿ Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 2 photos, last bill copy in case of postpaid number and Pan card / form 60) to the chosen service provider.
¿ Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.
¿ Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.
¿ Obtain new SIM card from the new service provider.
¿ New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.
¿ New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.
We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.
Please note that customer can withdraw the porting request within 24 hours of applying. Airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.
You may also visit our website www.airtel.in or dial 1800-103-1111 (Toll Free) to know more about MNP.
Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us Indias no.1 network. Whether its for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.
For further clarifications, mail us at [email protected].
We thank you and value your association with airtel.
Yours Sincerely,
Subathra Nagappan
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=799BFD B7495F6187A828EF7 2 3 8 A7D80818D88F21B7D9EFF 7 A7B9DE225&refno=180220119261
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 18/02 10:24:27
Subject: Re: NUMBER PORTABILITY [|BAL|9892027935|1602201123617|]
What the hell is going on with Airtel? In the previous mail you told me my
documents need to submit thats why I'm facing this issue and now you are
telling that UPC code has been expired? then on what basis you was telling that
my number port out is in progress? I want clarification and now I'm not going
to recharge your stupid airtel card again.
I want resolution from you now else I'll forward the same complaint to TRAI.
Nishant Potdar
On Thu, Feb 17 at 8:01 PM, wrote:
Dear Nishant Potdar,
We understand from your previous mails regarding unable to port out to idea for
your airtel mobile number 9892027935.
We sincerely apologize the inconvenience caused to you in this regard.
We would like to inform you that, your number has not yet ported out due to UPC
code mismatch. Hence, we request you to generate a new UPC code for port out as
your previous UPC code has been expired.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Babu Raja M
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=7292F4
27B9CFF 2 3 A 4 C7697E4275ABDDC296C90F81B7C9DF8187295FA1D62&refno=1602201123617
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 16/02 13:19:53
Subject: Re: NUMBER PORTABILITY [|BAL|9892027935|1002201121807|]
Kindly attention:
As per your requirement I've been submitted my passport copy and one
passport size photograph at Kalyan Airtel gallary
On last Saturday dated 12th February. Still I didn't receive any
reply from you.
Regards,
Nishant Potdar
On 2/10, [email protected] wrote:
> Dear Nishant Potdar,
>
> We understand from your previous mails regarding unable to port out to idea
> for your airtel mobile number 9892027935.
>
> We regret the inconvenience caused to you in this regard.
>
> As per the complaint registered on 03/02, we request you to resubmit
> your valid documents (Address proof, photo ID proof, photograph) at any of
> the nearby airtel relationship centre for processing the Port Out request.
>
> We request your cooperation in this regard.
>
> We request you to check the attachment of Airtel relationship centre for
> your reference.
>
> For further assistance, mail us at [email protected].
>
> We thank you and value your association with airtel.
>
> Yours Sincerely,
>
> Vineeth Pankajan
> Customer Care
> Bharti Airtel Limited
>
> Your response will help us to enhance your experience with Airtel. Please
> click on the link below & provide us your valuable feedback on this
> interaction
> Click here to provide Feedback.
>
> Or, if you cannot click on the above link, please copy the full URL from
> below and paste the URL in your web browser.
>
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=157791FE58B9
DA3C47B2D23640414A48BBDE3E484F4D454748494C4FB9DA2263AC&refno=1002201121807
>
> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
> information related to your account on your Mobile Screen.
>
> &&&Original Message&&&-
> From: [email protected]
> To: [email protected]
> Cc:
> Sent: 10/02 15:15:20
> Subject: Re: NUMBER PORTABILITY [|BAL|9892027935|202201135202|]
>
> Still my Airtel number (9892027935) is not converted into Idea. I want
> clarification on it right now.
>
>
>
>
> On Thu, Feb 3 at 10:37 AM, wrote:
> Dear Nishant Potdar,
>
> Thank you for writing to airtel.
>
> With reference to your e-mail dated 27/01, you have expressed concern
> regarding unable to port out to idea for your airtel mobile number
> 9892027935.
>
> We sincerely apologize for any inconvenience caused to you in this regard.
>
> We would like to inform that, your concern regarding the deactivation of
> value
> added service has already been forwarded to our higher authority.
>
> We will revert you once we get revert from our end.
>
> Hence, we request your co-operation until such time.
>
> For further assistance, mail us at [email protected].
>
> We thank you and value your association with airtel.
>
> Yours Sincerely,
>
> Sameer Ishack
> Customer Care
> Bharti Airtel Limited
>
> Your response will help us to enhance your experience with Airtel. Please
> click
> on the link below & provide us your valuable feedback on this interaction
> Click here to provide Feedback.
>
> Or, if you cannot click on the above link, please copy the full URL from
> below
> and paste the URL in your web browser.
>
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=414345B2CBCC
> CC345AA1EB2D59B8C5C73B5EBFCBCBC9C3C5C4C4C3C4C1C3C2C5&refno=202201135202
>
> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
> information
> related to your account on your Mobile Screen.
>
> &&&Original Message&&&-
> From: [email protected]
> To: [email protected]
> Cc: [email protected]
> Sent: 02/02 23:05:27
> Subject: Number Portability
>
> Hello,
>
> I am Nishant Potdar, customer of Air tel Prepaid. My no. is 9892027935.
> On 21st of January I'd been completed the procedure to switch my mobile
> number
> from Airtel to Idea. Unfortunately it has not been converted yet.
> I don't know what wrong is going on. whenever I called to customer care
> they
> are always use to promise me that my no. will switched very soon, even one
> of
> your customer care guy was so confident about your service, that he already
> gave me the date and time of conversion. My request no. which he had
> provided
> is 1-12498820255 the date on which card was going to activated is 1st feb,
> 2011
> sharp on 2.12 p.m.
>
> Now let me know the status of my query or I must have to think about your
> service also.
> Expecting reply from you,
>
> Thanks,
> your would be customer,
>
> Nishant Potdar
> Contact:961925100
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