Dear, This is with regard to the automatic activation of news and other kind of subscriptions in my prepaid account. I never dial or message for news subscriptions but suddenly I get a message that "you have been activated with news subscription and a particular amount is deducted". This has happened many times even after deactivating the service from customer care. Customer care people are reluctant to take complaint for this issue and I have to undergo this type of situation many times. This is like purposely making a person take a subscription and taking money for that, even though the person has no intention to make any subscriptions. This may be a flaw and deduct money from Airtel users account (since many people are ignorant about the small charges and hence the company makes lot of money for free).
I advice all the airtel users to be alert and watchful from these kind of deductions. Its about ethics and following a healthy business processes to make profit.
I request airtel to stop these kinds of discrepancies and follow the genuine path of growth.
and at last if possible, please stop making automatic subscriptions to my prepaid account.
regards,
saurav
[email protected]
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