I have a airtel prepaid bearing no 91 7896172339 and I have 2 complaints:
(1) A few days back (dated 23/07 to be precise) I recharged my balance with a sum of Rs110.00.
Soon after I started getting some notifications conveying that a specified sum of money (it varied every time) has been deducted from your balance for your last call which has a call duration of 00:00:00. What the heck is going on?? How come my balance is deducted without me even making a call. I itself says that the call duration is 0sec. Not even a week has passed and I find myself having a sum of Rs.0.02 balance in my mobile from which I hardly have used up more that Rs10.
(2) I was at the receiving end of an another horrendous case. I recharged my balance with a sum of Rs100.00 in Lucknow on 16/06 at 09:19PM. As usual, I instantly got a message saying that the recharge was successful. But it further said that the talktime I received was Re1 and MRP Rs100!!
On checking the balance by dialing *123# I found out that this was indeed the case but it also said that I had received a power balance of Rs100. I asked the shopkeeper about this 'power balance' to which he replied that he did a recharge of Rs100 talktime and he was unaware of this 'power balance'. But to my dismay I found out that I wasn't able to make even a single call!! I tried contacting customer care for this issue, but that too went in vain because the guy at the other end told me that he would connect me to the customer care in Guwahati and asked me to stay on line. But, even after 7-8 minutes what I heard at the other end was an airtel tone. That guy just left me stranded.
This is extremely intolerable. I want my precious money back!!
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