I am using a airtel pre paid sim from past 6.5 years, Recently since 6 months there is a regular problem of call drop, charging excess all the time and some time you are not able to dial any number (gives a voice message, "Number is invalid") and you are charged for that as 1 call. recently i started keeping a tab on this, and i found out that, Airtel guys are cheating pre paid customers big time. When contacted support and logged complaints several times, nothing happens, the only reply we get is, "We are extremely sorry, we can understand your problem", and the customer support executives have started a new practice, when they are unable to answer the customer, they put the customer on hold for some time and then disconnect.
All my Customers/friends/relatives have the same number, i am in such a helpless situation, that i cant even change the number. and in spite of paying airtel, i am very Irritated.
Hope Airtel looks at this message a tries to work on their Customer support and Not cheat people instead.
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