I have recharged my mobile phone number with Rs 50 only through online. The amount was deducted from my bank account but never got recharged in my phone. I have given 7 complaints in written to the nodal officer as well, but still not have resolved.
It is a best example of the pathetic service that Airtel offers to its customers.
Moreover when i called the customer care they cut Rs 3 from my account for talking to them and registering a complaint.
Moreover the customer services reps think they are doing a favor by answering our calls. They forget they are getting salary because we are using their services. One rep told me it is not possible to recharge Rs 50 online and only Rs 350 can be recharged online. That bugger even cannot understand or did not understand deliberately and kept on telling Rs .350 continuously. Looks like he was screwed by his boss that day :). Anyways the problem remains the same and still not resolved after 30 days of the incident. Looks like the INdian Police department is performing better than these corporate crooks.
I recommend, do not use the so-called online facility for anything for these corporates. They say it is for the user benefit, but it is actually a strategy to cut cost for them and pocket the consumer's money. Shame on the Financial Auditors also who audit these company's accounts and give a clean chit. If Company like Satyam can do frauds, why not Airtel.
Wake up consumers!
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