Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Poor Customer Service | News #53482

Airtel
Poor Customer Service

We applied for a microsim card with data and voice for Apple 4S Iphone from Airtel and against a charge of Rs. 199 a sim card was issued by Airtel and we were told it would be activated within 48 hours. We were informed that address verification would be done and we had provided valid address proof and also our other land-line, mobile numbers of Airtel. No incoming or outgoing calls could be made from the phone no. allocated

(900 869 1616). Excuses were given as congestion etc.by Customer helpdesk. We had to go and wait for a long time in the Airtel office and then we were told that "address verification" had failed and Airtel had activated only data and not voice. The Counter person asked us to ring 121 and request for re-verification and also to add voice to our mobile plan and he promised address verification would be done within 24 hours.. After a lapse of more than one week one rep came and verified the address and promised to activate the number on the same day. Nothing happened and repeated requests to helpdesk on 121 fell in deaf ears. It is more than one and half months since we applied for a post paid connection and the phone no. has not been activated. To add to the pain, Air tel sent a bill and a rep. came to our house to chase for payment. The helpdesk did not know the background of our previous calls at all - it seems the history of calls is not maintained.

Today we called again. Airtel informed that the phone o. 900 869 1616 has been permanently deactivated and if I want I should go to their office and apply for a new sim card and new number.

Very poor customer support from Airtel and I wonder how they will be able to run a business in India and abroad if they do not bother for customers.

For record purposes, we are living in this address for more than five years and we have other Airtel broadband, land-line and mobile connections.

How can address verification fail and what actions Airtel have taken for all complaints and requests for more than one and half months.

If they do not improve customer service, they will lose customers. We are already planning to discontinue our broadband, land-line and mobile phone services of Airtel because of the callous attitude of their Customer Service Dept.

Renganathan Narayanan

Bangalore (email [email protected]


Company: Airtel

Country: India   State: Karnataka   City: Bangalore

Category: Telecommunications

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