Airtel does not reply to my mails but keeps sending bills and legal notices...
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to Corporate. [email protected]
cc Shaik. [email protected],
[email protected]
date Wed, Feb 9 at 4:28 AM
subject Fwd: Regarding mobile payment - 9945000394 - v
mailed-by gmail.com
hide details Feb 9
Hi Serlvi,
Below is the last mail conversation I had regarding this and I did not get a reply from airtel after that.. can you please look at the trail to find answers..
it is basically a service i dint use for 6 months that you are charging (you can check the outgoing and incoming calls... there would have been none) and when I approached for disconnection 6 months back, I was basically shuttled saying someone will call back etc., the disconnection was not done because of airtel's inefficiency.
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Dear Sir/Madam,
This is regarding your mobile number 9945000394 bearing account number 105-100912104, where there is an outstanding of Rs 2495.25
which is not paid from past few months.
This is to inform you that payment needs to be made on or before 20/02, to avoid further legal proceeding.
For any further clarification, feel free to contact Rajiv @ 9900182512/Selvi @ 9902496702
Note: If payment is not made by this month, there will be a legal letter which will be initiated from Lokadalat ..
Please Ignore the mail if the payment is made.
Regards,
Selvi
9902496702
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From:
Date: Wed, Jan 5 at 5:42 AM
Subject: Re: Regarding mobile payment - 9945000394 - c
To: Corporate. [email protected]
Why do you always do this..
This is the nth time this happens with Airtel. Now you will ask me to prove that I called with request number and everything. You can check my records to see if I have used your service.. has there been any calls received or made in the last few months?
I basically have not used your service and I have made a request for cancellation as well - just that I dont remember the request number.. why do u make things difficult for your customers..
I am pretty sure your guys promised to call me back regarding cancellation and you can also check the bulk payment I made of around 4000 Rs in Jul/Aug time frame for a similar request as below - I was asked to pay off my dues and then airtel promised to cancel, I paid and then nothing has happened but for this mail I got.
You have to understand that I wont be aware of your processes.
On Wed, Jan 5 at 5:37 AM, wrote:
Dear xxx,
If you have called customer care alos they would have taken the request for cancellation, but we see there is no cancellation request.
Request you to provide us the request number if you have called customer care.
Regards,
coerporate collections.
01/04 02:26 PM
To
Corporate. [email protected]
cc
Subject
Re: Regarding mobile payment - 9945000394 - c
P Please do not print this e-mail unless it is absolutely necessary P
Why should i pay for a service I did not use and why dint your service center guys tell me this process of disconnecting when i called them..
Should i pay for airtel's inefficiencies?
On Tue, Jan 4 at 9:31 AM, wrote:
Dear xxx,
If you wish to disconnect the number request you to send a mail to [email protected] after clearing the dues.
We would also like to inform you that you can make the payment using a Credit or Debit card on the net. Please find below the procedure for your reference:
"" Log on to respective web sites of your bank
"" Click on the option for bill payments.
"" Fill in the bill amount, account number and the bill date.
"" A transaction ID will reflect on the screen once the payment is made.
"" The banks that can be accessed by net pay are Citibank (www.citibank.co.in), ICICI (www.icicibank.com), HDFC (www.hdfcbank.com) and Billjunction.com (if registered). and send us the screenshot of the payment.
Regards,
corporate collections.
To
Corporate. [email protected]
cc
Subject
Re: Regarding mobile payment - 9945000394 - c
P Please do not print this e-mail unless it is absolutely necessary P
I relocated to a different city and I have been trying to disconnect it since august and your guys keeps postponing the call
Saying someone will call me as the person in charge of disconnecting number is not available
What do you want me to do?
On Tue, Jan 4 at 8:41 AM, wrote:
Dear Sir/Madam...
With regard to the above subject we wish to bring to your notice that there is an amount of Rs 2306.24/- outstanding
on your mobile no- 9945000394, bearing account number 105-100912104
Please note this account is under the scrutiny of our credit control team and Non settlement within 10th January- 2011
will force us to initiate further course of action to recover the said dues.
Request your cooperation to clear the dues with immediate effect.
Warm regards,
Abdul
9945116663
Imran….
9945196663
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