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I, and anybody I have ever called/received a call from on a regular basis, am being harassed by Airtel. The problem started sometime last year when Airtel recommended a change in my Airtel Plan to suit my needs better. I was not satisfied but on being pursued incessantly relented. I was dissatisfied after which i asked them to switch me back to my original plan. They didn't and later told me the plan had been discontinued. I used to call the Customer Care like twice a day. I asked them to either help me or discontinue my number. They did neither and started calling me thrice a day to incresingly harass me into relenting to continue service on their terms. I have had this number for over five years (It was pre-paid before) or so. I was also keen on resolving this since, number portability is not an option yet and Airtel instead of helping me continued to add to my woes. I warned them that I would stop paying my inflated bills. I requested for Request/Complaint Nos. Sometimes I got them at other times they hung up. Finally, inspite of being a legal professional, I could find no headway into the system. The Nodal Officers are a hoax and so are the Appellate Authorities. i have never been able to speak with them on the nos. i have acquired from the TRAI site.
The recovery agents are harassing everyone I know for my whereabouts. They discontinued my no. after 3 months of my request to discontinue services, which was not enough for them to resolve my problem. They are trying to establish that I am evading paying them when they can see from my records that I have an immpeccable record. People from my bills, are getting calls where recovery agents pose as ICICI Bank courier agents to get my new no. If the people offer my new no. the agents harass them for the payment. They scream, yell and are passive aggressive. I wonder how far they will go. I am at a loss due to a changed number, harassed family, friends & acqaintances and a bad reputation they are creating for me. I frankly dont have the patience to go to the Consumer Forum or TRAI but I will soon need to approach them. I have received a legal notice from the receovery agrent's lawyer, alleging all nonsense.
I hate Airtel. I am using no cellphone, as one operator isn't any better than the other and the TRAI is just a body the government has created to distribute tax payers' hard earned money.
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