Dear Sir/ Madam
This is regarding my post paid mobile connection that I have been using for two years. A few months back I had changed my bill plan through internet. While changing plans details given were as follows:
Plan: Airtel Freedom 249
Monthly Charges: 249
Local Calls to Airtel Mobile: 0.01
Local Calls to Other Mobile: 0.72
Local Calls to Other phones: 0.72
STD to Airtel: 0.01
STD to others: 0.72
and like wise for ISD Calls
Seeing details without unit of charging; I could make out that Airtel to Airtel is almost free ie 0.01/min. The reason for such a perception was that charges for Local Calls to other Mobile can only be 0.72paisa per minute. In believe that all charges have been given in same unit ie per minute, I changed my plan. My bill was being generated with charges 0.01Rs/sec. This came to notice when one of the customer care executive called me regarding payment of bill and I enquired of my number being over billed.
On getting this information, I called up customer care cell to Ms Nishtha, who told me that they cannot help it and I will have to pay my bill according to 0.01paisa/sec.
I have paid my bill but strongly feel that these companies are making money by fraud.
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