I had taken an airtel broadband connection as there was already an airtel DTH at my place in Kandivalu East, Thakur village.
Due to certain commitments I had to move out of mumbai for 3-4 months, hence I asked the airtel customer care if I can discontinue the broadband connection temporarily. To my surprise they said that if you only discontinue the number temporarily & want to retain the number you will have to pay Rs.400 monthly, which I found ridiculous & decided to disconnect the connection.
As a result I wrote a mail to [email protected] on the 14th of July to discontinue the service for my number which was 02242647386.
To my surprise, I started receiving calls asking me to continue this, transfer this to some friend, keep this, why I want to discontinue this etc etc, to all these calls my answer was that I have made up my mind & I dont want to keep this. I also cleared my dues on the 23rd of july through an online payment.
Suddenly now I am receiving threatening calls that there is payment which is due, they are telling me to hire a lawyer etc. I dont know how this company works or how they treat their consumers, why should I pay for the period during which you guys were postponing the disconnection of the number.
Mr. Mittal or Mr. Kapoor as legitimate business men, I am sure you will treat this strictly & take action against your employees who are harassing customers like this.
Hoping for a prompt action.
Regards
Vikram
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