Dear sir,
I registered with NDNC on 03/09/09, and the unique reference number is S1013448686. I sent more than 100 messages to all and sundry in the company, to the appellate Authority, Nodal Officer and everyone. But no result still i am getting Ad messages, even though I was informed by the Appellate Authority that 58888 has blocked all messages to my number. I am enclosing all the messages to and from Appellate Authority as well. You can decide.
Copies&&&
Dear Mr. Gunasekaren,
Thank you for contacting Airtel.
You have expressed concern over promotional message and call received for your mobile number 9944302812.
We understand your concern and will work towards resolving the same.
We would like to inform you that, your Airtel number is already registered under NDNC on 03/09/09, and the unique reference number is S1013448686.
If you received promotional calls and SMS means, please revert back with the following details,
1. Date and Time of call
2. Content of Message or Call
3. Message centre number
4. Name of the organisation
Looking forward to be of assistance to you always.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Krishnaprasath G
Customer Care Executive
Bharti Airtel Limited&&&&&--
&&&&--
Dear Mr. Gunasekaran
Thank you for contacting Airtel.
We refer to your e-mail dated 30th October regarding Mobile # 9944302812
We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.
We wish to confirm that we have registered your below complaint on DND against the service request number 3013162100. We will revert to you on or before 12th Nov
We request your cooperation till then.
We wish to confirm that the above mentioned mobile number has been registered under DND (Do not disturb)
However we would also like to tell you that we need your support co-operation to work towards gradually getting these calls stopped. Every time we receive a complaint, we are allowed by the regulation to take action against the Tele Marketers. We first write warning letters, then impose financial penalty & then disconnect. In this way we hope to have these calls stopped.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 3013162100
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
Thanking you and assuring you of our best services at all times.
For further assistance, please reply via e-mail. We can also be contacted through web on [email protected].
Warm Regards
Asif
&&&&&&&-
Dear Airtel Customer,
Thank you for writing to us. Your request has been registered with us and your unique reference no. is 3112009938. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.
Warm Regards
Airtel Customer Service
Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: Re: 9944302812 [|BAL|9944302812|301020094698|]
Date: 03/11 08:59:29 AM
From: [email protected]
To: [email protected]
Message body:
dear sir
NDNC request Unique No- S1013448686 on 3.9.09 Customer care Service Request no 103131621 on 30.10.09
her is a list of calls i get frequently. see the frequency and time they send they send these messages.
1. Sender Tm-my Today from message centre
9220055009 about cricket on 2.11.09 at
07;32;44pm
2. Sender 54321 from message centre
9840011015 about cricket on 2.11.09 at
08;56;18pm
3. Sender 54321 from9880102654 about cricket on
2.1109 at 09;54;09pm
4. Sender54321 from9880102654 about cricket on
02.11.09 at 10;32;26pm
5. Sender54321 from9840011015 about cricket
on02.11.09 at 10;32;42pm
6. Sender 54321 from9840011015 about cricket
on2.1109 at 11;41;22pm
7. Sender 5454203 from 9840011016 about cricket on
3.11.09 at 12;17;53am
8. Sender 58888 from 9840011015 about MCLUB on
3.11.09 at 08;26;13am
Such frequent messages at midnight is too much and quite disturbing. Should w not have peace at night. Dont they have any scruples. Being a heart patient at that it is quite frustrating because if you in a responsible position cant stop this who else can Should I bear pain this till 12th Nov as you said. I couldnot even sleep freely at night and got my Blood pressure running high due to this.
Please do something about this. I cannot bear his. Thinking about this itself is raising my blood pressure.
G.Gunasekaran
On Fri Oct 30 at 5:32 PM [email protected] wrote:
Dear Mr. Gunasekaran
Thank you for contacting Airtel.
As per your previous mails you had expressed concern over Promotional messages for your Airtel number 9944302812.
We understand your concern and will work towards resolving the same.
Your concern has been registered under Service Request number is 1030131621 and forwarded to concern department.
Please make note of the Service Request number for future communication and correspondence. We will revert back to you on or before 12 11 09.
We realize that this situation must have greatly inconvenienced you. We request your cooperation until such time.
For further assistance mail us at [email protected].
We value your association with Airtel.
Warm Regards
Sudhakar M
Customer Care Executive
Bharti Airtel Limited
To leave your feedback on the current interaction please use the following URL-
https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=0F7197E077DD77DA7EC018BB144987DA7EEF53F11B798C8CF61B7D8A858587868E8C848DF0167983 refno=301020094698
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 30 10 2009 15:06:34
Subject: Re: 9944302812 [ BAL 9944302812 30102009924 ]
Dear sir
After the above mail I recieved another message in the mobile from AT- promo at 01;12;58 pm from mobile 9840000232.
Content is about launch of advantage plan-1 year validity
Regards
Gunasekaran
On Fri Oct 30 at 9:02 AM [email protected] wrote:
Dear Mr. Gunasekaren
Thank you for contacting Airtel.
You have expressed concern over promotional message and call received for your mobile number 9944302812.
We understand your concern and will work towards resolving the same.
We would like to inform you that your Airtel number is already registered under NDNC on 03 09 09 and the unique reference number is
...Rest of the message is truncated.
&&&&&&&-
Dear Airtel Customer,
Thank you for writing to us. Your request has been registered with us and your unique reference no. is 251120096206. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.
Warm Regards
Airtel Customer Service
Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: Fwd: Fwd: 9944302812 [|BAL|9944302812|301020094698|]
Date: 25/11 09:21:59 AM
From: [email protected]
To: [email protected];[email protected];[email protected]
Message body:
Dear sir
Even today I received a message from Sender 58888 - MClub - Message centre9840011015 at 08.17.44 am on 24.11.2009.
So it is clear that 58888 has not been deactivated till this moment.
Your immediate action is requested in this regard.
I have already sent a copy of all my messages and your replies to the Apellate Authority as well.
Thank you.
G.Gunasekaran
&&&- Forwarded message &&&-
From: Gunasekaran Govindarajan [email protected]
Date: Mon Nov 23 at 5:47 PM
Subject: Fwd: Fwd: 9944302812 [ BAL 9944302812 301020094698 ]
To: [email protected]
&&&- Forwarded message &&&-
From: Gunasekaran Govindarajan [email protected]
Date: Mon Nov 23 at 5:34 PM
Subject: Re: Fwd: 9944302812 [ BAL 9944302812 301020094698 ]
To: Nodalofficer. [email protected]
Dear sir
Iam sorry to dispute your finding. Iam still now getting messages from 58888
Following are the records
1. Sender 58888- Mclub- message centre 9840011016 sent on 19.11.2009 at 08.11.50am 2. Got a call from 9500142200 for caller tunes at
11.00Am on 14.11.2009
3. Sender AT-Promo Message centre 9840000232 on
19.11.2009 at 03.52.24pm
4. AT- Talktime- message centre 9840000232 on 20.11.09 at 06.49.12pm 5. AT-Talktime- message centre9840000232 on21.11.09 at 03.39.42pm 6. Sender 58888 MClub -Message Centre9840011016 on 23.11.2009 at 08.04.46am 7. AT-Talktime- message centre9840000232- on 23.11.2009 at 10.38.06
So it seems your advice to the concerned message centre to deactivate has not been acted upon.
Iam very much concerned about the ineffectiveness of my DND registration. even after 75 days or so.
Thanks for your communication
Gunasekaren. G
On Thu Nov 19 at 7:00 PM Nodalofficer. [email protected] wrote:
Dear Mr. Gunasekaran
Thank you for contacting Airtel.
We refer to your e-mail dated 13th November regarding Mobile # 9944302812
We would like to inform you that we have verified your records and found that the subscription services -(mclub) 5888 has been deactivated for the above mentioned mobile number.
It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.
We trust the above adequately addresses your query. Your interaction id for this e-mail is 920093100
Thanking you and assuring you of our best services at all times
For further assistance please reply via e-mail. We can also be contacted through web on [email protected].
Warm Regards
Ambika
Nodal Officer
Customer Service Delivery
Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am and 6:30 pm
Gunasekaran Govindarajan [email protected]
13-11 08:47 AM
To
Nodalofficer. [email protected]
cc
Subject
Re: Fwd: 9944302812 [ BAL 9944302812 301020094698 ]
P Please do not print this e-mail unless it is absolutely necessary P
Dear sir
I would like to thank you for your kind action regarding deactivation of 54542 and others.
Still I am continuously receiving promotional messages of MClub from sender 58888 -message centre 9840011016.
Message Details from MClub lately.
1. on 13-11 at 08:16:17am
2. on 12-11 at 08:25:17am
I would be very much obliged to you If you could arrange to stop this as well
Thanks and Regards
Gunasekaran
On Tue Nov 1
...Rest of the message is truncated.
So this is how iam polished off by Airtel people. The kind of service they provide??? God help us.
Regards
Gunasekaran
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