Sirs
I have been an Airtel customer for the last six years. I had an Airtel connection no 9867375627 and which was discontined about two years ago as I was offerd a better plan with add on card by Airtel. I had been making payments for my earlier no. directly from my bank through netbanking, and had tried to register my new number for the same, but probably failed, due to this I wrongly paid an amount of Rs. 2500 to my earlier account number instead of the existing one. On realising my mistake, immediately called up ghe customer care on 121 and informed them of the problem, who promptly registered my complaint and gave me the complaint number and informed me that the said amount get transferred to my existing account within 48 hrs and that I would receive a message confirming the same witin 48 hrs, however since I did not receive any information I once again called the customer care to check regarding the status of my complaint, and I was informed that the needful was being done. On 16th October I received a call from the customer informing me that my complaint has been cancelled as they were unable to trace the account nuber of my earlier cell number and was instead asked me to contact the nearest Airtel gallery, which I did only on 6th Nov. as I was away from Mumbai.
On contacting the person at the gallery I was given a hotline number and asked to speak to the executive on that number, on contacting the said executive, instead of speaking to me insisted on speaking to the person from the gallery, subsequent to his talk with the executive the gallery person asked me to submit photo copy of my bank statement which i did oWhen conacted after 3days I was told that a complaint has been logged, but I would be required to pay the current bill and that the amount in dispute would be adjusted against my bill for the following month, upon which I paid the bill, but to my suprise, intead of adjusting the amount of Rs 2500 I was sent a bill of Rs 2450.
I had on 12th Dec sent a mail to the nodal officer of Airtel regarding the same but there was no response, subsequently I received a phone call from a lady regarding my payment on 16th Dec I informed her about my problem, who then asked me to send a mail to one Mr Aggarwal at aegis global, the collection agency for Airtel, which I did on 17th, but to no avil.
I therefore seek your guidance and help in this matter
With regards
S.K.Rajadhyaksha
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