Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - WRONG CHARGES | News #64210

Airtel
WRONG CHARGES

1.That I am user of mobile no.9910333914 of Airtel mobile services and I also subscribed for Airtel blackberry services.

2.That I visited U.S.A from 23rd September to 3rd October and before leaving India I requested the Airtel through their email address i.e."[email protected]" on 21st September at 1.13pm to suspend the blackberry services for my phone no.9910333914 for next 13 days from 22-9 to 4-10 because I have to travel abroad (as per their procedure).

3.That the Airtel responded to my email on the same day i.e 21-09 at 13.23 pm with an automated response email and promised to respond in next 24hrs.(which they never did). On 22-09 I confirmed with customer care agent (on 7070 Blackberry customer care no.)that Airtel has received my email and they have suspended my blackberry services on my request.

4.That the Airtel send an email on 30-09 confirming that my account was currently suspended, in continuation to their earlier mail i.e on 21-09 and sender also regretted for the delay in responding.

Since the Blackberry services remain suspended for the said period I did not use Blackberry services while roaming in U.S.A.

5.That I received a bill no.103201240 dated 13-10 for the period 11-09 to 10-10 .In this bill Airtel charged me Rs.2909.00 for the Blackberry services (for period 23-09 to 3-10) while roaming. As I mentioned in my mail my blackberry services were remain suspended for the said period which was confirmed by Airtel too.

6.That I made several requests to Airtel for wavier of those charges but they deducted those charges from my security amount (Rs.6000/-). I also lodged my protest to Appl. authority but with no positive reply.

7.That I discontinued using Airtel services in protest.


Company: Airtel

Country: India

Category: Telecommunications

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