Dear Sir,
I have got run around with Airtel for a long time. I have registered a complaint plenty times and never got a resolution for my problem. Here is what happened in 3rd week of November; i called to check if there is any deduction if i go to Mumbai. Answer from your representatives No! I was in Mumbai and there was a deduction of Rs. 1.50 thrice or four times a day, i was there for one week. Now the problem is I lost about a sum of Rs. 50 to 52 and I called may 50 to 60 times. Please know that each time I called your representatives were trying to either stop me in between and would put me on hold for a long time without informing me which is very very pathetic customer service which I think. I am a college student and i cannot bear this amount when i went to see my aunt who was very ill. The matter of fact at that time I was billed a Rs. 15 for some sort of nonsense sms subscription service which i never did and was refunded back when I called your customer service. I was been promised that i will receive the Rs. 50 or what was the total deduction which I still haven't got. I called on 20 March for service issue and one of your Representatives in Mumbai office named Amit was on the call and for talking to 15 minutes he again cut the line. Horrible customer service. I have a reference number for bad network i encounter which I have registered a complaint in regards. The reference number is 0320608041. I urged to get a confirmation call but have, nt got one very bad again. I know reading such a long mail is pain in the but but not getting a appropriate response would be a negative impression of your company it, s not a huge ask from but for the time wasting in this case is unacceptable. I request you to refund me amount of Rs. 1000 for the nonsense act by your customer service representatives. I would like to also advance my service for my mobile number 91 9860178378. I am sorry for the long e-mail but it was a mere frustration to express and I think I would get appropriate resolution for my long complaint. I look forward to here from you soon.
Regards,
Harshal Tari
105/590 Sant Tukaram Nagar,
Pimpri, Pune: 411018
E-mail: [email protected]
Mobile Number: 91 9860178378
0 comments