Hi,
I had taken a prepaid connection with validity till 2016 on OCT.2008. recently due to technical issues on Airtel (As per Customer Support executive), I given wrong information about adderes, But thig is that I never receieved any call for Adderes varification by AIRTEL. When I gave the complaint, they told it will be resolved in 3 days. They had also taken my alternate phone number stating that they would update me on this. the issue is not resolved. I had to call back the Customer support again, only to be told that it will be resolved in half a day..Even after period, there is no news. I had to call back again, now the customer support executive told me to approach the nearest Airtel outlet. I don't understand if I had to go to outlet centre, why didnt they tell me on first day and wasted 5 days. The issue is not yet resolved. The Customer support keep saying, " We are sorry for this inconvenience", DO they really mean it... I dont think so they understand the meaning of "Sorry". The Customer support executive was so rude that she kept me on hold every 20 to 30 min..When I insisted on speaking to her manager, she hung the phone and I am trying to contact the customer support, I am unable to get to speak to the customer support.
But issued yet not resolved and Conection is desconnceted forever.
Is there any law that can penalize Airtel for providing such a pathetic service and also wasting my time in calling them repeatedly. The amount I paid to for getting validity and also the full talk time recharge I have done 1 day prior to getting disconnected is lost. Airtel has cheated me. Can you guide me to the right contacts to get justice.
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