I had not opted to get cricket message.
Since i have got the SIM from the company i work with (corporate connection) i have been getting these messages from 55382. I got a message from 54321 that "you have been renewed for weekly cricket update pack subscription service from airtel. you have been charged Rs. 10."
I wrote to "[email protected]" - Why i am getting charged from something that i have not opted for in the first place.
I want the subscription amount to be REFUNDED to my account.
The reply i get from them is
Dear Tushar Amin,
Thank you for writing to Enterprise Services - Corporate.
We regret the inconvenience caused due to delay in replying to your mail.
With reference to your e-mail regarding Billing Issue for the mobile number 9xxxxxxxx, we would like to inform you that as per the complaint number 31924388, charges have correctly charged and no waiver is applicable. We sincerely apologize for not meeting your expectations in this moment of need.
Assuring you the best of services.
when i warned them that i will be registering a complaint in the consumer forum - i get the same old reply
Dear Tushar Amin,
Thank you for writing to Enterprise Services - Corporate.
We regret the delay in responding to your mail.
With reference to your e-mail regarding Billing issue for the mobile number 9xxxxxxxxx, we would like to inform you that as per request number 31924388 you had used weekly cricket service and the charges are valid. Hence, waiver can not be passed.
We regret for not meeting your expectations at this moment of need.
Assuring you the best of services.
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