Today, on 24-09, I was continuously charged Rs.0.30 after every few seconds on my prepaid mobile No.9910732523. around 9.30 pm to 10.00 pm.
121 service was not of any help. Whenever I was asked to connect to customer care executive there was no response even for about half an hour. Just beep beep and music all the time.
In emergency, Airtel cannot be contacted on any direct phone or mobile or email.
Shame on YOU.
I was deducted a whole sum of 55 rupees for no fault of mine.
What is paining is that you have left no way to contact you except 121 which is 99% is non-functional. Even your website could not lead me to any contact in such an emergency.
I am tacking up this matter with Comsumer Association as well as Ministry of Communication and TRAI.
Ankit Chachra
9910732523
[email protected]
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