Airtel
Usage charges

Am holding Airtel corporate post paid mobile connection.. i am using the same connection from last 4 yrs or little more.

Couple of months back i changed my rental plan from 1198 advance rental to Select 199.

Since my connection comes under corporate benefits, so it was communicated to me that under Select 199 plan i will be getting following benefits :

1) unlimited CUG free

2) free 199 mins local calls

3) free 100 SMS

4) Local calls : 30p - airtel to airtel, 30 p Airtel to mobile and 60P airtel to LL

5) STD calls : 50p - airtel to airtel, 60 p Airtel to mobile and 60P airtel to LL

However in actual the picture is entirely different. actual charges levied on my bill are as under:

1) CUG - 10 p

2) No free 199 calls

3) No free 100 SMS

4) Local calls : 50p - airtel to airtel, 50 p Airtel to mobile and 1 Re airtel to LL

5) STD calls : 1Re - airtel to airtel, 1Re Airtel to mobile and 1Re airtel to LL

This is really ridiculous what Airtel representatives promise to customers and how Airtel will cheat peoples, this is completely non-acceptable.

I am not too sure how long Airtel will hold & retain there customers if they follow similar practice to cheat there customer this way.

I will circulate this e-mail to my entire corporate distribution list. so people in my organization might aware how Airtel cheat there customers and possible take the remedy step to refrain or STOP using Airtel services