Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Billing of number after discontinuition request | News #67068

Airtel
Billing of number after discontinuition request

Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November regarding concern for your Airtel numbers 9876084133 and 9915284133.

We regret the delay in response to your mail.

As communicated earlier, we would like to reiterate that as per our records the above mentioned numbers have been suspended from our end. Further, the charges levied in your account are valid. Please know that there is an outstanding amount of Rs 1700.94/- due on your Airtel number. We would request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for the invoice dated 3 August (2 july to 1 August) and there is usage available in the invoice. Hence, we regret the infeasibility to process any reversal on the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/- in your account we would request you to confirm the same so that we could process the reversal.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [email protected].

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at [email protected] . or you may call at 9878434865from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected] or you may call at 9878444865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always and looking forward to a long term association with you.

Yours Sincerely

G Anand

Appellate Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=46464049B2D3355DA4EE1A61ADEC1E7C8FF2127C9BFF 9 A D C B 9 3 A B C 8&refno=1211201027022

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 12/11 18:02:15

Subject: RE: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS 98760 84133 & 9915284133-FINAL REMINDER [|BAL|9876084133|1211201016707|]

Dear Arti Handa,

My first mail regarding discontinuition was sent on 21.06.10, mentioning

to stop my services wef 01.07.10, that shows you are unable to arrange

resolution on my service request. Is this my fault? How I am responsible

for usage after 01.07.10

Second query you have stopped service on my one number and not on add on

number, is this my fault.

Regards

Charanjit Wadhwa

-original message-

Subject: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS 98760 84133 &

9915284133-FINAL REMINDER [|BAL|9876084133|1211201016707|]

From: [email protected]

Date: 12/11 17:43

Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November regarding

concern for your Airtel numbers 9876084133 and 9915284133. We regret the

inconvenience faced.

As already informed we would like to reiterate, that as per our records the

above mentioned numbers have been suspended from our end. Further, the

charges levied in your account are valid. Please know that there is an

outstanding amount of Rs 1950.94/- due on your Airtel number. We would

request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for

the invoice dated 3 August (2 july to 1 August) and there is

usage available in the invoice. Hence, we regret the infeasibility to

reverse the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-

in your account we would request you to confirm the same so that we could

process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on

121 regarding any issue/concern. You can also email us at

[email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it's still unresolved. You may send an email at

[email protected] . or you may call at 9878434865from 9:30 AM to

6:30 PM Monday to Friday. The Nodal officer will provide a resolution to

your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may

send an email at [email protected] or you may call at 9878444865 from

9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely

Arti Handa

Appellate Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please

click on the link below & provide us your valuable feedback on this

interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from

below and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=E82B6D9A31A2

33AD26A13B9D23BD107991FC1C66AFED117295F71F63ABEC2C6C94F91279&refno=1211201016707

Simplify Life with Airtel Selfcare. Just dial *121# and get instant

information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 12/11 12:57:54

Subject: Re: DISCONTINUATION OF MOBILE NUMBERS 98760 84133 &

9915284133-FINAL REMINDER [|BAL|9876084133|811201021311|]

Dear Ms Arti,

I am not at all satisfied with your reply, can you provide the reason for

asking me to pay the balance which has arised because of your mistakes, I

have sent you my earlier mails also which clearly indicated I have

requested you to stop the services immediately on both my numbers and I

will not be responsible for any dues arising after this date.

Kindly try to keep your self in my position and understand what I am trying

to say.

also convey your final decision to me, so that I should look after some

other supports.

in addition, request you to see my previous history of payments, I have

used your service for continuous 5 years in chandigarh & still I am using

it in jaipur, but your such mistakes are forcing me to go for other

service operators.

Regards

Charanjit Wadhwa

-original message-

Subject: Re: DISCONTINUATION OF MOBILE NUMBERS 98760 84133 &

9915284133-FINAL REMINDER [|BAL|9876084133|811201021311|]

From: [email protected]

Date: 12/11 10:29

Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

We regret the delay in responding your email.

This is with reference to your email dated 8 November regarding

concern for your Airtel numbers 9876084133 and 9915284133. We regret the

inconvenience faced.

We would like to inform that as per our records the above mentioned numbers

have been suspended from our end. Further, the charges levied in your

account are valid. Please know that there is an outstanding amount of Rs

1950.94/- due on your Airtel number. We would request you to clear the

outstanding amount at the earliest.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-

in your account we would request you to confirm the same so that we could

process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on

121 regarding any issue/concern. You can also email us at

[email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it's still unresolved. You may send an email at

[email protected] . or you may call at 9878434865from 9:30 AM to

6:30 PM Monday to Friday. The Nodal officer will provide a resolution to

your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may

send an email at [email protected] or you may call at 9878444865 from

9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely

Arti Handa

Appellate Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please

click on the link below & provide us your valuable feedback on this

interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from

below and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=BCDC3B448ADB

A429232AB2E93CD 0 9 1 C D799AF8

C7494F411739CFC1E7E878A83&refno=811201021311

Simplify Life with Airtel Selfcare. Just dial *121# and get instant

information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected];[email protected];[email protected]

Sent: 08/11 14:11:13

Subject: Fw: Discontinuation of mobile numbers 98760 84133 &

9915284133-Final reminder

Dear Sir,

I have written several times regarding discontinuation of my numbers i.e

9876084133 & 9915284133 and sent several reminders dated 21.06.

12.07. 18.10.2010 in written and some times in verbal to your team.

but

still i am receiving the bills from your side which are totally

unacceptable.

Now i am forwarding this mail to you, hoping earliest action in this

regard.

If i still didn't get suitable positive reply from your side within next 7

days

, i ll knock the doors of consumer forum.

also consider this as my last communication to you in this regard.

.

Regards

Charanjit Wadhwa

91-9680006677

&-- Forwarded by Charanjit Wadhwa/HO/HHML on 11/08 02:04 PM &--

Charanjit Wadhwa/HO/HHML

10/18 07:15 PM

To

[email protected]

cc

[email protected]

Subject

Fw: Discontinuation of mobile numbers 98760 84133 & 9915284133-Final

reminder

Still i am receiving bills from your side, i hope my earlier mails

enclosed

herewith are self explanatory.

your person has confirmed by phone that your account will be closed in

next 3

working days.

.

.

Regards

Charanjit Wadhwa

TM-Service

91-9680006677

&-- Forwarded by Charanjit Wadhwa/HO/HHML on 10/18 07:13 PM &--

Charanjit Wadhwa/HO/HHML

07/12 10:15 AM

To

[email protected]

cc

[email protected]

Subject

Fw: Discontinuation of mobile numbers 98760 84133 & 9915284133-Final

reminder

Please discontinue the numbers with immediate effect, all pendencies till

date

has been cleared.

Regards

Charanjit

contact me at my new contact number -9680006677 for any clarification.

&-- Forwarded by Charanjit Wadhwa/HO/HHML on 07/12 10:09 AM &--

Charanjit Wadhwa/HO/HHML

06/21 04:15 PM

To

[email protected]

cc

[email protected]

Subject

Discontinuation of mobile numbers 98760 84133 & 9915284133

Document Classification: General

Dear Sir/Madam,

This is to inform you that i am using airtel post paid connections from

the

past 5 years, since i am shifting from chandigarh to jaipur (rajasthan)

, hence

won't be able to continue with your services.

hence i request you to discontinue my accounts from 01.07.10 and arrange

clearance of all pendency if any . my details are as follows :

Charanjit Singh Wadhwa

mobile no -9876084133 / 9915284133

Hero Honda motors ltd

address - SCO 367-368, First Floor

sector 34 A

chandigarh

Disclaimer:

The information in this e-mail, and any attachments therein, is privileged

and

confidential and for use by the addressee only. If you are not the intended

recipient, please return the e-mail to the sender and delete it from your

computer. If you have received this communication in error, please be

informed

that any review, dissemination, distribution, or copying of this message is

strictly prohibited.

The sender confirms that Hero Honda shall not be responsible if this email

message is used for any indecent, unsolicited or illegal purposes, which

are in

violation of any existing laws and the same shall solely be the

responsibility

of the sender and t

&&&&&&&&&&&&&&&

Dear Customer, Your email dated 12/11 06:02:15 PM, reference number 1211201027022 is in process. We will get back to you at the earliest. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Company: Airtel

Country: India   State: Chandigarh   City: Chandigarh

Category: Telecommunications

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