My name is Misbah Sayed & my airtel mobile # is 989201442. I am constantly being charged for accessing 0.facebook.com via Airtel Live as the access point.
I understand that Airtel had announced that m.facebook.com will be free for 2 months and that duratiom is up; but 0.facebook.com is a text based version of facebook which is advertised as free for lifetime via Airtel Live for Airtel users.
Why is airtel advertising false information on 0.facebook.com as on the top it says free access via Airtel Live!!?? I call customer care every month about this but I never get a resolution. Hell, they even refuse to give credits for as low as 5 rs or 10 rs. Its not a matter of money but its a matter of business ethics.
Today was worse... I called up Airtel complaints helpline, 198 & spoke to a guy named Prashant (@3:38 am on 18/01) who blatantly refused to entertain my query sayin charges valid hai..kuch nahi hoga. I asked him for the total amount of charges incurred. He gave me a break-up & I again asked him for the total... he gets back to me sayin, break-up diya hai... calculate kar lena...& just hung up on me!! This is Airtel caring for its customers. I tried calling complaints back but looks like they put a block on your number or something because the call doesn't get connected for the second time if they get an irate customer.
I have lost all faith in Airtel but if this matter will be looked into, I need Airtel to bring Prashant to task for his extremely "PROFESSIONAL" behaviour & also stop giving false promises or advertising to customers. If you guys are incompetent of doing something, don't brag & publicize about it.
Guess I'm expecting too much from Airtel. Trust me, if this goes on... i think i've already made my mind to port-out my number from Airtel once MNP goes live on 20th Jan even though I'd hate it coz i've been with Airtel since I was in school & i've had this number without any issues in the past.
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