Hi Mr Mittal,
We have atleast 3-4connections of Airtel however i am not too sure will i be keeping one of them or not. It would hardly matter to Bharti as a group however i'll ensure that i wont recommend airtel to anyone going forward.
My concern is not that i lost 300rs its more to do with:
- The way customer is TREATED
- BOTH the customer services paid number DOESNT work
- I have not received any resolution from your meticulous team
- Got an auto mailer of receiving resolution in 24 hours however NO calls & No emails from Airtel team
This is the most ridiculous customer service i have ever got. I would rather RECOMMEND you to CHANGE the call center service provider who is bring BAD name to your brand.
I am DEFINITELY OFF Airtel network for life and will blog this where-ever possible.
- Arun
Original Complaint made 3days back and NO RESPONSE!
Team,
This is with regards to pathetic services Airtel is offering. I have Pre-Paid connection Mobile#9810882195 which is used by My Mother and due to some issue at your end she is getting some senseless Cricket updates which she never opted for and her account balance (Rs 300) is getting deducted for no reasons which stands NIL now.
I tried calling you from a different network number however both your customer service numbers 9810012345 & 9810198101 says its a wrong number so i have no one and no ways to reach you guys to complaint even.
I myself work for service industry and understand how customer service works but this is absolutely hopeless customer experience which i got.
I need a call back with resolution on Mobile No#9999600863 within next 24 hours and in case of no response i would go ahead and switch on my services with number portability to one of your competitors who are atleast sensitive enough to such customer grievance and would ensure to reach the top level in Bharti (Sunil Mittal).
- Arun Sharma
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