Airtel provides lot of offers like X rs per and Y sms free. I have enlisted for one of their similar schemes and in my third month bill from the date of that scheme some of the SMS got charged. I have called them to ask why is this happened and they told that scheme was there for three months, all this happened without any intimation. The person handling the call was so irresponsible that he closed the call without giving proper resolution for the problem. In response to this highly unprofessional behavior i have made a complaint to forfeit my connection.
In era of customer centricity providing this type of services will not be favorable to the company.
I suggest that in order to go for new connection, please go through the complaint on web.
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