Airtel
MNP Rejected - co0ntractual Obligation

Dear sir,

I have below Airtel numbers in my name for which I filed MNP request.

9650960XXX (Postpaid)

9650960XXX (Postpaid)

9650960XXX (Postpaid)

965XXX4363 (Postpaid)

9560XXX550 (Prepaid)

I had large discussions with your team who promised me better Network coverage in my apartment and still failed to provide the same within stipulated time. This MNP request was after Airtel had failed miserably on three occassions of our complaints to fix the issue.

Further, myself and my husband had long conversations with Airtel representative, who called to ensure we did not go away. Finally they accepted the fact, that we had go as they had failed miserably as service providers. But to my shock, they have rejected the request citing Contactual Oblogations as the reason.

This is ridiculous to say the least and harassment is a small word for this.

When TRAI came out with guidelines, it would have been good, if it came out with fine on service providers failing to honor MNP requests.

Need your help to sort it out at the earliest, as it is a very painful to go signal hunting every time we have to receive/make a call.

Thanks

Shweta

9650960412