Dear Sir,
I am bringing this up for public concern. Airtel is doing an illegal activity against the public. How many people must be affected by this. This is corruption in the corporate sector which should be looked into for the safety of the public and future. This is sad that Airtel does this. I am very disappointed by the unprofessional service by Airtel, cheating and stealing. There is no assurance from Airtel that this will ever stop, and so I am placing a complaint.
I am a pre paid Airtel user. Airtel has been stealing money from me every day. I get messages saying ‘sms charge Rs. 3’. I haven't sent any message at that point of time. This message doesn’t come in my inbox, this message appears on my screen. This has been going on for months, but earlier it would be lesser than Rs. 3.
Airtel automatically subscribes me for other offers. One of the offers includes a contest called airtel winners zone which charges Rs. 5 per day! I haven't even subscribed for the offer, I wrote back to them and had to stop the offer, but I have lost the money. There was another one called airtel radio. Even here I was automatically subscribed for the offer by Airtel and charged Rs. 30. After calling customer care, they unsubscribed me from the radio offer and replaced the money (Rs. 30) (no from which I get the sms Ax-543213). But as usual it happened again. This was during the India vs West Indies, here again Airtel again automatically subscribed me for getting the score by message (no from which I get the sms AD-54321). Here again I was charged. I have no idea what to do, even if they have automatically subscribed me for offer, when I call customer care and tell them that I haven’t subscribed for the offer. They unsubscribe the offer but what about the money I have lost! Only for the Airtel radio offer they put back the money. The subscriptions have happened without my permission. Imagine the amount of money they have stolen from the public over couple or more years. I have some of the messages still with me and also have few emails.
Thank you
David Paul
[email protected]
0 comments