Hi
From past few days I have been literally tortured with Airtel customer services. I had initially requested for my June months bill to be cross checked (Service Request No. 38220649) as the 3G internet usage charges was not correct as per my understanding.
Even in the last month I had to face similar problem where I had to contact Airtel regarding my 3G charges which was later on adjusted from my bill.
I got the resolution from your Billing Team that the internet usage shown on my bill is correct which I did not agree to and in frustration I requested for my number to be cancelled.
Couple of days later I got a call from Retention Team giving the same resolution and also promising that they will check and get back to me next day by 5.00PM.
Instead of their call on Friday, 08th July I was surprised to notice that my mobile has been suspended and was asked to visit Airtel Relationship Centre with NOC letter to reactivate the services.
I have been customer of Airtel for more than 6 years and this is the service I get for using four Airtel postpaid numbers.
There is no confirmation from anyone before suspending the services.
I am still having the same issue with the 3G internet charges included in my last months bill and the due date is nearing.
Can I please have a resolution for this issue before the due date or else I would not pay my bill on time which I have been doing from last so many years.
I wish to stop using 3G services as there are no regular alerts from Airtel on the usage and it becomes difficult to justify at the end of the month.
Regards,
Dheeraj
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