Dear sir/Madam,
Am samrat chakraborty and I been using this number since December. Don't know what's went wrong yesterday evening, I got so much shocked when I saw that my Airtel plan & validity has changed without my permission. Earlier I have got recharged my Airtel mobile on last December
with Rs 46 which is a Turbo plan. After that I have got validity of this Turbo plan till 6th December. But yesterday they have forcefully changed my Turbo plan to normal call rate plan and with lifetime validity i.e 24 May.. I mean how is this possible??? I haven't recharge yesterday with any kind of lifetime plan.so how come it has happened?? Am a loyal subscriber of Airtel and with this kind of cheating they have really lost my faith. Yesterday I called to their 198 helpline, Mrs Kanchan, (senior executive) picked my call, but I haven't got any positive and proper comittment from her. She then told me that she has lodged a online feedback to their respective department and the problem will be resolved if u deserved for your old (Turbo plan). Till now I haven't got any resolution from Airtel. This is very annoying for me. Pls anyone from Airtel who is honest, pls solve out my problem. I want my old Turbo plan, which Airtel has forcefully changed it to normal call rate plan and lifetime validity. Pls help me out.. Thank you.
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