Dear Sir
I am using the mobile number 9952793915 with airtel... I recently converted my
prepaid connection to HCL CUG PLAN Post paid on 12.09.2011... by the time I
have given my address proof of my home rental agreement..
After 3 days one executive called me from airtel and conformed my plans and
address proof... now my OUTGOING calls BARDED WITHOUT any information..
When I called to your customer care they said my address proof not submitted
properly... and I have to resubmit it again... why I have to do the work for
your airtel peoples for their mistakes...
How they conform my address proof when the welcome call I received.
They visited my office on 19-sep for address verification without
contacting me how they completed the verification... 9 days over from the date
of verification as per your executive told... up to this 9 days what they did
for my number ..Without making not even a single call to my number.
This is not a individual customer place... it¿s a corporate office and we have a
separate use of mobile numbers... we need to maintain our mobile in active
condition all the time... if your peoples doing like this means what shall we
do...
Already I complained lot of times and I have made a action to switch over to
some other network... after your executives convinced me I have switched over
to post paid CUG plan...
AFTER THIS I RECEVIED ONE MAIL STATING THE SAME ANSWER TO RESUBMIT THE DOCUMENTS ..AND I CONTACTED... AIRTEL NODEL OFFICER AND APPELATE OFFICER... THEY SAID
NO NEED TO CONTACT CUSTOMER FOR ADDRESS VERIFICATION..WE CAN DO IT WITH ANY ONE FROM MY COMPANY... HOW THE PEOPLES WILL KNOW ABOUT ALL... HOW THE AIRTEL GUY DONE A VERIFICATION WITH OUT CONTACTING ME...
No one has given proper response to my query...
I complained to 198 - they said address proof not submitted
Nodal officer told that&- address proof verification is wrong&-- after 6 hours she sends a mail.
Appellate officer was told&- Subscriber enrolment from not received...
Whom I have to believe... all those executives are given different type of answers... and finally appellate officer asked me to contact my local airtel executive...
Without contacting me or my company peoples they are saying that address verification completed... how can I believe the peoples if their giving different type of answers for the single problem.
Most valuable thing I found from your executive response is... there is no use of calling them... better we can contact local peoples from your dealer... or
Better change the network to some other company.
I need to activate my OUTGOING immediately..do the needful immediately.
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