Dear All
Please go through the following content, How AIRTEL people are supporting to Anti - Social Activities by issueing duplicate SIM cards with out our knowledge?
Complaint regarding misusing of my mobile Number
FROM: Chandra sekhar Jenni
TO: [email protected]
Message flagged
Friday, November 18 3:56 PM
Dear Sir/ Madam
I Mr. J.Chandra Sekhar have 98494 44469 mobile number of your airtel, got struced in and around of 22 nd of Oct-11. Then i have contacted your call center to know the reason, at that time they informed me that it has been failed due to some technical reason and advised to have a new SIM with same number by providing the required documents. Later i was busy with my professional work and went to your sevice center located at Paradise, Secunderabad on 16 th Nov-11 to get the new SIM with same number.By providing the documents they have issued the new SIM and told that the previous balance would be carry forwarded.
On 17 th morning i have checked the balance and found difference in the amount around 600.00 Rs. I did 't get any response from your call center and went to your service center at Paradise and did a call to 125 between 5.30 - 5.50 pm. It was answered by women employee and informed that it is (number) using regularly and a new SIM card has been issued on my name in and around of nov 1 or 2 nd. In addition to that there is activation of mobile internet applications with out my requisition and same was also answered by another employee. After that your people had given a mobile number (9959334865) and informed it's a contact number of higher official, do the complaint directly to them. I tried to that Number and observed that it was a call center number again. (This is one way they betrayed me by giving wrong information).
Later i moved to your office located in secunderabad and made a written complaint by seeing the following
a) It is being used by somebody with out my presence
b) Internet applications were also downloaded with out my requisition
So, i request you to provide the clarifications to the following and revert back my misused balance.
a) why you have issued the SIM card on my name to others?
b) if it is used by Anti-Social elements, who will be resposble for that?
c) Why your people guided me wrongly?
d) why you have activated internet appl with out my request?
e) Is it possible to do all these with out direct or indirect presence of AIRTEL employee?
Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc11811111611196654782|]
FROM: [email protected]
TO: [email protected]
Monday, November 21 10:30 AM
Dear Mr. Sekhar,
Thank you for writing to airtel.
This has reference to your e-mail regarding activation of internet without your consent, balance depletion and SIM card issued to others in your name for your airtel prepaid mobile number 9849444469.
Thank you for your e-mail to airtel and the opportunity to assist you.
Please accept our apologies for the inconvenience you might have faced due to the under mentioned episode. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.
We would like to inform you that as per our records there is no internet or any other Value Added Service active on your mobile number 9849444469.
A waiver of Rs. 5/- has already been posted on your account on 18/11.
We wish to inform you that as per our records, your mobile number is registered in your name (J. Chandra Sekhar) only.
Warm Regards,
Hamsa B
Nodal Office
Bharti Airtel Limited
Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc11811111611196654782|]
FROM: Chandra sekhar Jenni
TO: [email protected]
Monday, November 21 4:47 PM
Dear Sir/madam
Thank you for reply, but the problem not yet been cleared because you are promising not to repeat the same problem with out solving the existing problem. I have experienced with different answers by your team with out any clarification.
Total amount misused is 586.00 rs but you have refunded only 5.00 rs and you did't identify the person who had this same SIM.
So you are requested to give the clarification to my questions in the previous mail.
With Regards
J. Chandra Sekhar
Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc12111111611256690863|]
FROM: [email protected]
TO: [email protected]
Wednesday, November 23 10:51 AM
Dear Mr. Sekhar,
Thank you for writing to airtel.
This has reference to your e-mail regarding balance depletion for your airtel prepaid mobile number 9849444469.
We regret for the inconvenience caused to you in this regard, however we will work towards resolving your concern.
We regret to inform you that we are unable to process your request regarding the balance depletion as we are in non-receipt of sufficient details. Hence, we request you to reply with the below mentioned details for enabling us to do the needful at the earliest:
1. Date of balance deduction
2. Balance before and after deduction
Once we receive this information, we will work towards addressing your query as soon as possible.
Warm regards,
Poornima V
Nodal Office
BhartiAirtelLimited
Re: COMPLAINT REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc12111111611256690863|]
FROM: Chandra sekhar Jenni
TO: [email protected]
Wednesday, November 23 11:14 AM
Dear Sir/ Madam
With reference to your mail I have not used this Number after 24 th of October to Nov 17 th, because there is no signals in mobile. before that the balance would be around 1025.00 rs and after nov 17 th i got only 444.00.
In addition to this you are requested to find out or provide the information from where & to whom you have issued this number.
hoping right justice from side.
With Regards
J. Chandra Sekhar
Regarding misusing of my mobile Number 1
FROM: Chandra sekhar Jenni
TO: [email protected]
Wednesday, November 23 12:29 PM
Dear Sir / Madam
This is with reference to the telephonic discussion with you on today regarding SR# CBTFS 31121014952, here by requesting you to provide clarification letter or Apology letter by mentioning that the customer is not responsible for the calls made during oct 24 to nov 16 th. You also please identify where the error/mistake/fraud was happened and take severe action not to repeat the same to other customers.
hoping positive response from your side.
With Regards
J. Chandra Sekhar
Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc12311111211586720483|]
FROM: Chandra sekhar Jenni
TO: [email protected]
Friday, November 25 12:39 PM
Dear Sir/madam
Thank you for your reply, I have raised many doubts about misuse of my SIM card but i did't get the correct answer from your side except apology, which could't save me from any problem if arise. Let me clear about the following.
a). where and to whom you issued the SIM card?
b). Identify the tower location from where the SIM has been used?
c). Issue the NO RELATION LETTER, calls made during that time.
d). refund the misused amount as early as possible.
With Regards
J. Chandra Sekhar
Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc12511111211316754175|]
FROM: [email protected]
TO: [email protected]
Friday, November 25 5:12 PM
Dear Mr. Chandrasekhar, Thank you for writing to airtel.
This has reference to your e-mail regarding complaint on customer car and complaint status for your airtel mobile number 9849444469.We tried to get in touch on your airtel number 9848276037 at 5:08 PM but unfortunately due to no response we were not able to reach you. We are sorry for any inconvenience caused to you in this regard. As communicated in early mail, We would like to inform you that as per your complaint number CBTFS 31121014952, our concerned team has checked and conformed us that there was no issue found on given date. We regret to inform you that we are unable to process your request for refund and other details related to SIM card as it is active in your name only and not given to other customer.
WarmRegards,
TriptiKumari
AppellateOffice
BhartiAirtelLimited
Re: REGARDING MISUSING OF MY MOBILE NUMBER [|BAL|Qrc12511111211316754175|]
FROM: Chandra sekhar Jenni
TO: [email protected]
Message flagged
Friday, November 25 5:20 PM
Dear Sir/madam
Thank you for reply, You have issued SIM card on my name but to whom it has been issued. Did i submit any documents with signature?
Do proper enquiry & come with solution. Dont send useless mails, if you not do proper justice we will meet at consumer court and same will be complained to TRAI.
REF-QRC 12511111211316754175 & CBDCC 31123866613 |BAL| Qrc10112111912016852568
FROM: Chandra sekhar Jenni
TO: [email protected]
Monday, December 12 2:02 PM
Dear Sir/madam
REF-QRC 12511111211316754175 & CBDCC 31123866613 [|BAL|Qrc10112111912016852568|]
I would like to bring to your kind notice that the problem of no network coverage has been started to my mobile number i.e 9849444469, which was apperared in the begaining of above mentioned reference problem. I have informed to your call center people, but not yet been activated till to date. Please trace out where the problem is?
Re: REF-QRC 12511111211316754175 & CBDCC 31123866613 |BAL| QRC10112111912016852568
FROM: [email protected]
TO: [email protected]
Monday, December 12 6:19 PM
Dear Mr. Sekhar,
Thank you for writing to airtel.
This has the reference to your email regarding Network Coverage issue, for your airtel mobile number 9849444469.
We wish to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.
To address your current concern, we would request you to provide us with the following details:
* Your complete address & landmark
* Type of Area [Basement/ City road/ Street/ Commercial building/ General outdoor/ Highway/ Home/ Shopping complex]
* Duration of the problem
* Model of the handset (s)
* Number of signal bars on your handset (0, 1, 2, 3, 4)
* Voice quality (Good, Average, Poor)
* Cell info display (Area from where the signal is received)
* Alternate contact number
Once we receive this information, we will work towards addressing your query as soon as possible.
Please feel
Warm Regards,
Tripti Kumari
Appellate Office
Bharti Airtel Limited
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