Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Airtel Br0adband - Service to be restored in 10 days | News #73989

Airtel
Airtel Br0adband - Service to be restored in 10 days

Dear All,

Surprised to see the services of Airtel.

I had past connection with Airtel for which F&FS was done in 2011.

In new conncetion was provided and few days it worked fine and suddenly it was blocked.

After discussin on helpline, they asked the letter F&FS which i provided on Sunday.

Its been 4 days and they are yet to provide a solution even after assurance that it will be restored in 4 hrs.

Now their support has reverted to be resolved by 5th April. For restoring services.. 10 days??

Tried calling the fiexed line IVR but no option available from the ususal 121-5-4 i used to dial since yesterday, very strange.

Enclosing the mail discussions

[QUOTE]

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 27/03 10:21:42 PM

Subject: In reference to 0120-4291737

Hello,

This is in reference to the discussions made with Airtel support yesterday and today as well in respect to the internet connection and fixed line 0120-4291737.

It’s only 2 weeks I have taken the connection, and every 2 days, the connection used to get d/c for hours which the local guy fixed it last week.

Till yesterday, the line was down (dead) for four days which the Airtel team came and fixed it. But, the internet was not working and outgoing was not functioning.

After calling the Airtel support, it came to my notice that Airtel blocked my outgoing due to my old number which was showing as payment outstanding.

After repeatedly mentioning that I had settled the same last year, nothing constructive was done.

Fortunately, I have been able to find the settlement letter, payment slip and all the voice recordings made between the Airtel and Me during that time.

I will like to mention, it is very unfortunate for people like us who have to go through repeated harassment for no good reason.

To Airtel Business Heads & Quality Managers,

Few points that Airtel needs to consider:

1) If the new connection is been provided, why no previous checks were made in context to the history of the registered name and the address

2) After discussing with support, it was also observed Airtel does not have linkage between fixed-line, mobile, digital connections, hence mobile was not blocked.

3) For good conversation, SMS is sent for feedback, but for heated exchange of words, I never receive a SMS for feedback? Are only ve feedbacks are taken for higher CSLM/CSC?

I am holding now only 1 post-paid connection – 9650664666, digital TV and other mobile # 9818078811 (on my father’s name which is mostly on international roaming).

This is very upsetting that nothing worth is done to look into the process gaps in your critical activities.

I am attaching the settlement letter and the payment made on 7th May of Rs.3500/- against Rs.7701/- as Full and Final before the validity date of 8th May.

Also, as I am assured that the number of days the services have been blocked, it will be compensated with extension of days accordingly.

I also requested Shivam / Ankit to arrange a call-back to me and they have promised me to have the connection functioning in 4 hrs. receiving this mail.

Regards

Dipendra Srivastava

9650664666

[/QUOTE]

Their first revert on mail.

[QUOTE]

From: [email protected] [mailto:[email protected]]

Sent: 28 March 11:30

To: [email protected]

Subject: Re: IN REFERENCE TO 0120-4291737 [|BAL|Qrc22703122203158482928|]

Dear Customer,

Ref: Email dated 27-03, concern regarding connection not working and

billing discrepancy for airtel number 01204291737.

We regret the inconvenience caused to you in this regard. We understand your

concern and shall work towards resolving the same.

Thank you for writing to airtel.

Further, we would like to confirm that we had already registered your request

with reference number 13528778. Our team is working on the same and the request

will be resolved at the earliest.

We seek your cooperation in this regard.

To address your current concern regarding billing of account number 14368246,

we have raised a complaint regarding the bill discrepancy with the concerned

team. For your reference, the unique Service Request number is 13560948. Our

team will be contacting you by 05-APR 11:30 AM. with an update on the

issue.

It is our privilege to have you as our valued customer and would like to thank

you for your continued patronage. We look forward to a long and fruitful

association with you.

Please do write in for any further assistance.

Warm Regards,

Sowmya T K

customer care executive

bharti airtel limited.

[/QUOTE]

My revert to their first mail

[QUOTE]

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 28/03 09:21:58 PM

Subject: RE: IN REFERENCE TO 0120-4291737 [|BAL|Qrc22703122203158482928|]

Sowmya,

Thank you for the positive response but beside assurance, nothing much has been

done.

Internet is still not functional and outgoing is still blocked. I was assured

it will be functional in 4 hrs. at maximum but its 24 hrs. and 6th day in row

without internet.

I do not see any solution with Airtel and beside the cool service dictionary

words executives are taught, it remains in book when comes to implementation.

I need to have quick resolution on this and a call back immediately and issue

resolved ASAP.

I can see this as a legitimate case of harassment. If you are not able to

resolve it by tomorrow 1st half, I can assure you the things mentioned in my

first mail.

Also, just to add, I have seen many customers facing this issue and going to

public platforms like consumercompaints.in, consumercourtforum.in,

consumercourt.in and many more.

Now I understand how and why users post these type of complaints -

http://www.complaint.customermath.com/complaint/46660-Airtel_Broadband.html

(not mine).

Thanks and looking forward for solution by tomorrow.

Regards,

Dipendra

[/QUOTE]

[QUOTE]

From: [email protected] [mailto:[email protected]]

Sent: 29 March 12:13

To: [email protected]

Subject: Re: IN REFERENCE TO 0120-4291737 [|BAL|Qrc22803122103258501288|]

Dear Customer,

Ref: Email dated 28-03, concern regarding service restoration and billing dispute for airtel account numbers 7005555575 and 14368246.

We regret the inconvenience caused to you.

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with reference number 13560948. Our team is working on the same and the request will be resolved by 05-APR 11:30 AM.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.

Warm Regards,

Revathi

customer care executive

bharti airtel limited.

[/QUOTE]


Company: Airtel

Country: India   State: Uttar Pradesh   City: Ghaziabad

Category: Telecommunications

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