Dear Sir,
I have been using a sim card from Air Tel which I had taken few years back under the life time free sim card promotion. I use it every six to seven months as i am an NRI and whenever I come to India I use this.
This year when I came last month, I found to my surprise that the sim was giving and error message and I was unable to use it. Initially I presumed that their was no charge and hence I purchased a recharge of Rs.333/-. However, it did not work. I approached Airtel office in Kalyananagar and they inormed me since I had not used for more than six months, the number was recycled and given to someone else. This is not correct. I have taken a life time free sim card on the assumption that this number belongs to me whether I use it or not. How can the number be recycled without even an intimation with the customer? I can understand if the number is blocked subject to reuse but sold to someone else is not at all correct.
Is their a way to help me out from this situation. If yes, I can be contacted at [email protected].
Best regards
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