Dear Sir,
SUB: AIRTEL SIM No:7893152013 from Hyderabad.
For the purpose of my IPAD I had taken the above SIM card on 14th Dec.2011 in Hyderabad from the Banjara Hills Branch of the AIRTEL office. After using it for two weeks I decided I was not going to use the same. I went to the Madhapur branch of AIRTEL office and asked them to disconnect the SIM and settle the bill. I was asked to pay an amount of Rs.760 which was paid at the counter at about 3pm on 18th Jan.2012.I reconfirmed from the person manning the counter at the Madhapur office regarding disconnecting and I was assured it is done and was told to throw the SIM. I did so and walked into Vodafone office and bought a new prepaid SIM on the same day.
This complaint is to inform you regarding the constant harassment from the AIRTEL office regarding the outstanding payment and today there was a call from their legal cell. Each time they call me I asked them to put me to any senior and explained to them that I disconnected the service and am not using the SIM any more and settled the bill in the Madhapur office after disconnecting it.
After explaining the same to the legal cell they said they 'll find the details and called back to say that the SIM was not used but it was not disconnected after the payment and the monthly rent was however credited to my account, so he asked me to pay some amount and settle the bill. On requesting that he should put the same in writing and send me an e-mail he refused to do so. I request you to please look into the issue. I refuse to pay the AIRTEl as it is not my mistake and if it is the mistake of the executive sitting at the desk on the said date, I'm not paying for the same.
I'm constantly disturbed and harassed for the same and request you to please take some action. I would in fact demand an apology from them for the constant harassment and compensation for the same.
Regards,
Usha Boppana
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