Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Ridiculous service! | News #754

Airtel
Ridiculous service!

My name is Ananthakrishnan KT. I am a resident of Bangalore. I was given an Airtel Postpaid Mobile connection (no: 9980356474) sponsored for my personal use by my company on Tuesday – 17th of July. The connection was purchased from the Richmond Road Branch (below Coffee Day). On purchase I was informed that it would be activated between 4 and 6 hours from then. It was not activated even the next day, and when I called customer service the next day evening, I was told that it would take 24 hours. When I said that it has already been 24 hours, I was given a complaint number – 13260387. Yesterday – 19th July, when my superior had called a second time to enquire, he was told that there was address verification required. I said that an agent had already come to my residence and verified the address with me. In the end, all we got was another complaint number – 13281200. Today I find that my phone has still not been activated.

Is there some problem with Airtel that the public should be aware of? We had selected Airtel because we were under the impression that things would be done in a speedy manner. When things take this long, we must assume there is some drawback and seriously reconsider our choice. In my line of work, I require to be on the phone a lot, and not having a connection is beginning to hamper my productivity!!!


Company: Airtel

Country: India

Category: Telecommunications

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