1. GPRS service on my postpaid iPhone no. 9967033515 has not been working from 6.7. the cause is "could not activate cellular data network".
2. In the month of June also the GPRS service did not work for 5 days
3. Your call centre 'executives' are totally inept at attending to complaints - they can only give parrot like answers "your complaint has been forwarded" and when you ask to speak to someone better qualified you are stone walled.
4. Senior floor supervisors are no better (1st name unknown, Simranjeet Singh and Manpreet Singh) also assured me on different days that I would get a call back and this would be sorted but neither have I got a call back nor has the service been restored.
I WOULD LIKE TO POINT OUT THE FOLLOWING :-
1. Am paying for a service that I am not receiving.
2. Calling your technical call centre costs me 50p for every 3 minutes - isn't it an irony that I have pay to complain for a service you are not providing... I have made atleast 10 such calls lasting any where from 10 to 20 minutes!
3. There is NO 'Complaint' tab on the Airtel site.
I have repeatedly asked for an e-mail where I could make a written complaint, was told it could not be given, today I was given this e-mail which is not for complaints but for "requests" - may I kindly "request" that you restore the service ASAP and also compensate me for -
a. The 14 days that the service has not been working
b. Telephone calls to your technical call centre.
c. Mental anguish of not having the service and having to deal with a stone wall - your call centre.
Would appreciate prompt action vis-a-vis restoration of GPRS service.
Thank you,
Ushma Shah
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